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Senior Associate

Senior Associate

MetLife

15 years

3 - 5 Lacs

Jaipur

Posted:11 hours ago| Platform: GlassDoor logo

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Skills Required

schedule processing transactions annuities reporting escalation support evaluation reports navigation keyboarding data word powerpoint communication management empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Country

India

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Posted Date

03-Jul-2025

Job ID

10364

Description and Requirements

Basic Function

Responsible for processing transactions received from the Onshore team on a daily basis.

Essential Functions

1. Process various transactions for Annuities and investments

2. Transaction processing using multiple applications

3. Verify all necessary documents and details before processing any transaction.

4. Understand and interpret the handwritten documents from US customers

Primary Internal Interactions

TL/ AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.

Manager for the purpose of settling issues left unresolved by the TL/AM and monthly evaluation of performance.

Process Reviewer for the purpose of feedback and audit.

Trainers for the purpose of pre-processing and process training.

Primary External Interactions

Process Subject Matter Expert for the purpose of seeking clarifications/ missing information.

Organizational Relationships

Reports To: Team Leader/ AM

Supervises: None

Skills

Technical Skills

Computer navigation skills

Keyboarding and data entry

Knowledge of MS Excel,

Basic knowledge of MS Word, PowerPoint, Internet

Process Specific Skills

Call Center Experience would help

Data entry skills

Soft Skills (Mandatory)

Good written and oral communication skills

Strong understanding and comprehension of the English language

Good Analytical, and problem-solving skills

Very High Detail Orientation

Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment

Team player

Positive attitude

Soft skills (Desired)

Demonstrate ability to work independently and in a team environment

Self-disciplined and results-oriented

Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Work Experience Requirements

Freshers for Associate Role and At least 1 year of relevant work experience for Sr. Associate Role

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

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Senior Associate