Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurugram
>
National Australia Bank (NAB)
>
Senior Associate - Merchant and Digital Fulfilment

Senior Associate - Merchant and Digital Fulfilment

National Australia Bank (NAB)

1 - 5 years

4 - 8 Lacs

Gurugram

Posted:12 hours ago| Platform:

Apply

Skills Required

Compliance Accounting packages KPI Finance Focus Banking Myob Customer experience Management Risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Senior Associate - Merchant and Digital Fulfilment

Work Type:

Permanent

Location:

DLF Downtown - Gurgaon

It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

WHAT WILL YOU BRING Be motivated self-driven and passionate about customers. Experience in working to KPI or performance-based results Have foundations in financial acumen and the ability to communicate in simple language with customers. Evidence of working in an environment that requires proactive learning and best practice sharing Experience in a phone-based role desirable but not mandatory Credit and risk management experience YOUR NEW ROLE

Role contribution is primarily focused on the onboarding and offboarding of bank feed customers. The team member manages requests across various affiliated accounting packages such as MYOB, XERO, Reckon, SISS, BGL, AGData , PRAEMIUM and various existing and upcoming organisations, completed to high quality and within SLA. Colleagues provide file-based support to customers and bankers at all stages of the business cycle.

Behaving professionally and ethically in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position. Adherence to all internal operating procedures relevant to the position. Action inbound tasks, emails and other forms of customer communication/referrals within expected turnaround times. Be able to manage ambiguity & difficult conversations and still deliver to our values to serve our customers well. Process, manage and support customers and bankers with applications utilising NAB programs to risk and correct process. To meet NPS targets & Customer Experience call compliance and quality scores and hold exceptional customer advocacy.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be.

More focus on you:

We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We re on LinkedIn: NAB Innovation Centre India

More Jobs at National Australia Bank (NAB)

Senior Analyst

Gurugram

5 - 10 yrs

INR 7 - 12 Lacs

Analyst

Gurugram

3 - 8 yrs

INR 5 - 10 Lacs

Workforce Planning Senior Analyst

Gurugram

2 - 6 yrs

INR 3 - 7 Lacs

Team Lead, FinCrime (Early Joiner)

Gurugram

10.0 - 18.0 yrs

INR 22 - 37 Lacs

Analyst

Gurugram

3.0 - 8.0 yrs

INR 9 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

National Australia Bank (NAB)

Banking and Financial Services

Melbourne

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Associate - Merchant and Digital Fulfilment