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Senior Associate - IT

Senior Associate - IT

Eurofins

2 - 7 years

11 - 15 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

service desk erp pharmaceutical information management access management sharepoint it solutions identity and access management cloud technical support forensics life sciences aws product testing azure crm

Work Mode

Hybrid

Job Type

Full Time

Job Description

Position title:

Location:

Shift timings:

Work mode:

As part of the GSC NSC IT Service Desk team you will act as primary contact to support end users regarding:

Workplace related queries and issues
M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows)
Identity and Access Management queries
Infrastructure related problems for service provided by GSC NSC IT Teams
Applications related problems requiring triage to respective application support group

Main activities, but not limited to, are:

Register, classify, route, follow-up and resolve request according to internal processes
As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level supportOwn the incoming requests and manages escalations
Support in creation operational documents/instructions for Service Desk team
Identify and document Workarounds
Support maintenance and accuracy of Knowledge articles available for end-users via service portal
Identify candidates for Service Catalogue items based on commonly requested items by end users

REQUIRED SKILLS:An ideal candidate should have:

2+ years of experience in Service Desk agent function
Basic understanding of Azure Cloud and M365
Excellent communication and interpersonal skills
Very good command of English written and spoken
Can do approach and capability to work in dynamically changing environment

Below skills will be an advantage:

BMC HelixITIL Foundation certificate.AWS/Azure Cloud knowledge.

Qualifications

BE /MCA or any other bachelors degree with the right experience

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