Senior Associate - IT

As a Desktop Support Technician at Grant Thornton INDUS, you will be responsible for providing level one and level two onsite technical support to Grant Thornton lines of business. Your duties will include maintaining all office PC systems, software, configuration, updates, and patching to ensure compliance with firm standards. You will record support incidents in the incident management system, monitor and manage the local office queue, and document any knowledge solutions. Additionally, you will install, upgrade, support, and troubleshoot Windows operating systems, Microsoft Office applications, and other authorized desktop applications. Other responsibilities include updating the IT asset inventory for laptops, printers, servers, networks, and other accessories, providing VDI and application support, troubleshooting and replacing laptop hardware, and handling desk side or remote technical support. Key Responsibilities: - Provide level one and level two onsite technical support - Maintain office PC systems, software, configuration, updates, and patching - Record support incidents and document knowledge solutions - Install, upgrade, support, and troubleshoot operating systems and applications - Update IT asset inventory - Troubleshoot and replace laptop hardware - Handle onboarding/offboarding processes - Report hardware issues to vendors - Review IT infrastructure equipment periodically - Troubleshoot network connectivity issues - Support and troubleshoot AV/VC devices - Develop and maintain skills to support the firm's technology strategy Qualifications Required: - Bachelor's degree in Computer Science or related area - At least 5 years of related work experience in desktop support - General software support expertise - Ability to work as a team player - Excellent verbal and written communication skills - Excellent customer service skills - Flexibility at work - Self-starter with the ability to balance multiple goals - Reliable, well-organized, and professional About Grant Thornton INDUS: Grant Thornton INDUS comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Established in 2012, Grant Thornton INDUS supports Grant Thornton LLP operations. The organization values collaboration, quality, and strong relationships. Grant Thornton INDUS professionals support U.S. engagement teams, enhance talent pools, and improve operational efficiencies. The firm is transparent, competitive, and excellence-driven, offering significant opportunities to its employees. Grant Thornton INDUS also engages in community service activities in India.,