Senior Associate - HR Operations

Role Overview:

As a Senior HR Operations Associate, you will be responsible for executing and managing all aspects of the employee life cyclefrom onboarding to exit—across multiple client accounts. This role requires a high degree of process orientation, stakeholder management, and an ability to navigate HR systems and policies. You will act as a bridge between client HR teams and internal service delivery, ensuring accuracy, timeliness, and compliance in all transactions.

KEY ROLES & RESPONSIBILITIES

Employee Lifecycle Management

• Handle end-to-end HR operational activities including onboarding, confirmations, transfers, data updates, promotions, separations, and full & final settlements.
• Maintain employee records and ensure accurate and timely entries into HRIS systems.
• Support execution of HR transactions in compliance with client SLAs and internal SOPs.
• Handle employee engagement and grievance redressal

Client Coordination

• Act as the point of contact for assigned client accounts.
• Manage regular communication with client HR representatives to understand requirements, share updates, and resolve escalations.
• Customize processes as per client-specific policies and ensure delivery accordingly.

Compliance & Documentation

• Ensure all processes and documentation are compliant with labor laws and client-specific policies.
• Audit records and transactions periodically to maintain data integrity and reduce errors.
• Assist in statutory and internal audits.

Reporting & Data Management

• Generate periodic reports and dashboards related to HR metrics, employee movements, and process performance.
• Support analytics and insights generation for client and internal leadership.

Process Improvement

• Identify inefficiencies and recommend process improvements.
• Document best practices and contribute to SOP development and revisions.

EXPERIENCE AND SKILLS

Minimum

• 5-8 years of experience in HR Operations, preferably in a shared services or multi-client environment.
• Strong understanding of HR processes and employee lifecycle management.
• Familiarity with HRIS platforms (e.g., SAP, Oracle, Adrenalin, Darwinbox, Zoho People).
• Excellent communication and client interaction skills.
• Strong attention to detail, accuracy, and process discipline.
• Eye for detail and result-oriented.

Preferred

• Strong interpersonal skills.
• Excellent attention to detail and organisation skills.
• A thorough understanding of the rules and legislation governing employment.
• Strong problem-solving and analytical abilities.

MINIMUM QUALIFICATIONS

• Graduation in any stream with relevant experience.
• MBA/PGDM in HRD/HRM from a reputed university.

WHAT’S IN IT FOR YOU?

• Competitive benefits with fast growth path
• Career coaching and mentorship to help you manage your career and develop professionally.
• Wide spectrum of opportunities to grow your career across a variety of clients.