Tesco Business Solutions

About the role Refer to Responsibilities You will be responsible for Job Summary: This role would be an extended support for the Buying teams in the country, helping them execute and drive processes relating to product life cycle including Product ranging, Induction, Cost, Retail and Promotions by interacting with Suppliers and other teams in Tesco. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Understands business needs and in depth understanding of Tesco processes - Assisting with the annual Supply Base Evaluation process review to improve the Buy Plan and provide greater value - Ensuring all Cost, Retail & Promotion requests are documented to support the category Buying Manager in their negotiations with supplier - Working with the Supply chain and Trade planning teams to deliver great availability of all our products across all stores - Liaising with Suppliers and technology teams to facilitate the induction of new products and new suppliers - Supporting the category Range Changes in executing as per plan - Build and maintain great relationships with our Suppliers and Stakeholders - Ensure all Retros are raised and recovered on time - Ensure all the Business reports are prepared accurately and shared with Buying Manager and Trade planning team - Perform other miscellaneous duties as required by the category Buying Managers - Promoting CI culture, carrying out CI projects, and encouraging innovation within the team Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: - Buying Categories - Range Critical Path - Suppliers - Promotional Critical Path - Supply chain & Distribution teams - Cost Price Tracking - Technical teams - Promotional Plan - Retail Support and Operations teams - Product Finance teams - Brand & Marketing teams Operational skills relevant for this job: Experience relevant for this job: - Excellent analytical skills Experience in Commercial buying operations to be aware of - Excellent Microsoft Excel & PowerPoint skills Cost, Retail & Promotion mechanism - Stakeholder & Supplier management - Ability to make decisions under pressure - Excellent communication skills - Problem Solving You will need Refer to Responsibilities Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Refer to Responsibilites You will be responsible for Job Summary: This role would be an extended support for the Buying teams in the country, helping them execute and drive processes relating to product life cycle including Product ranging, Induction, Cost, Retail and Promotions by interacting with Suppliers and other teams in Tesco. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Understands business needs and in depth understanding of Tesco processes - Assisting with the annual Supply Base Evaluation process review to improve the Buy Plan and provide greater value - Ensuring all Cost, Retail & Promotion requests are documented to support the category Buying Manager in their negotiations with supplier - Working with the Supply chain and Trade planning teams to deliver great availability of all our products across all stores - Liaising with Suppliers and technology teams to facilitate the induction of new products and new suppliers - Supporting the category Range Changes in executing as per plan - Build and maintain great relationships with our Suppliers and Stakeholders - Ensure all Retros are raised and recovered on time - Ensure all the Business reports are prepared accurately and shared with Buying Manager and Trade planning team - Perform other miscellaneous duties as required by the category Buying Managers - Promoting CI culture, carrying out CI projects, and encouraging innovation within the team Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: - Buying Categories - Range Critical Path - Suppliers - Promotional Critical Path - Supply chain & Distribution teams - Cost Price Tracking - Technical teams - Promotional Plan - Retail Support and Operations teams - Product Finance teams - Brand & Marketing teams Operational skills relevant for this job: Experience relevant for this job: - Excellent analytical skills Experience in Commercial buying operations to be aware of - Excellent Microsoft Excel & PowerPoint skills Cost, Retail & Promotion mechanism - Stakeholder & Supplier management - Ability to make decisions under pressure - Excellent communication skills - Problem Solving You will need Refer to Responsibilites Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role I support the Manager - Financial Accounting with the transactional General Ledger (sub-ledgers close; reconciliations with sub-ledgers and accounting for transactions in respective legal entities) You will be responsible for Reconcile General ledger to Subledger and Complete all period end close processes assigned Understanding the relevant systems to ensure correct processing of financial transactions including application of basic accounting concepts of Debits / Credits, Control accounts while recording transactions. Responsible for Maintenance and accuracy of various trackers Preparation of the Accounting reconciliations inline with best practices requirements and as per Risk assessment methodology Highlighting all accounting Issues in the Balance sheet reconciliations and seek possible solutions to them Adheres to timelines and understands the importance of accuracy to avoid surprise scenarios in balances sheets Following our Business Code of Conduct and always acting with integrity and due diligence Understanding "MY" Objectives & work priorities (as well as KPIs) in order to work towards and exceed them Be a good Team Player, and work collaboratively with Colleagues and Instill trust within wider team Be a buddy to new joiners. Work with the team in training and guiding them towards improving operations. Own your Career plan. Seek advice/ inputs from line manager to build your career Identifying operational improvements and finding solutions by applying CI tools and techniques You will need Required: * Experience in Finance Domain - * Balance sheet Reconciliation & P & L concepts Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Implement the financial close process in accordance with agreed period close schedules • Ensure accounting policies followed are in compliance with local GAAP and applicable financial standards (TGAP) and controls framework. • Understand technical financial reporting concepts and the approach to producing and interpreting financial statement • Accountable for period end close process for area assigned including the investigation, resolution of issues and sign-off of close process • Accountable for internal and external audit plans for areas and clarify / resolve issues raised • Spear head the meetings with partners / Finance Technology/ Business team involving critical issues and key business changes • Knowledge and application of the our leadership framework, Developing & leading a hard-working team, through practice of IGPED. Mobilise resources to achieve results across Processes by setting clear, stretched goals • Accountable to deliver against the Service management SLA/Key performance Indicator's • Following our Business Code of Conduct and always acting with integrity and due diligence • Adapting new technology and supporting Digitalisation /Automation for their process • Playing key role in supporting Finance Strategy Projects You will be responsible for Refer to "About the role" You will need Strong in R2R with relevant experience Track record of managing operations delivery with ability to collaborate across functions Experience of independently managing senior stakeholders Knowledge of Retail industry, Business, Operational aspects of retail (stores), Commercial (Buy & sell) Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

About the role Refer to You will responsible for section You will be responsible for Role modeling the Tesco values and leading by example in what I do and how I behave.- Identifying operational improvements and finding solutions by applying CI tools and techniques- Provide a support and advice to individuals on all elements of the colleague life cycle - Ensure consistent application of people policies and procedures for UK and ROI colleagues - Provide advice and support based on Tesco UK business policy to UK and ROI Tesco colleagues - Take end to end ownership of a query till the time it is resolved - Work in partnership with other product and Tier team to provide quicker resolution - To identify and resolve gaps in the pay which has resulted in over or underpayment for a UK & ROI colleague - Demonstrate empathy and compassion in handling colleague-related queries and concerns, providing support and guidance with a caring and understanding approach- 80% of query management via tickets and 20% via calls - Deliver on agreed KPI and SLA within agreed quality standards - Need to have the understanding on how to manager sensitive data You will need HRIS Management - Active Listening & Logical Thinking - Problem solving - English Speaking, Reading and Writing- MS Office - Eye to detail- Planning and Organizing- Basic numeracy skills Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Please refer to You are responsible for. You will be responsible for Prepare periodic business performance reporting packs and rolling forecasts with risk and opportunities, for the assigned Revenue / Cost line- Lead the periodic review sessions with finance and business leadership and sign off forecasting decisions- Provide insightful analysis from time to time to enable the leadership take business decisions - Independently deliver Long Term Plan (with a three year outlook) and annual budget, liaising with business partnering, business operations, and central finance teams - Responsible for the operational deliverables of the team such as standard reports, ad-hoc data & analysis requests (as the case may be)- Coach team members to exceed in their overall performance. Recognize performance trends of teams and share constructive feedback to enable their learning journey.- Understand the gap (if any) between top down Vs bottom numbers and prepare operational directors packs / central packs to explain the budget movements - Work with business partners and business operations teams to drafting long term business growth plans - Develop and lead a high performing team and creating an environment for success by setting direction and coaching them to succeed. - Design continuous improvement initiatives to drive performance within teams - Accountable to achieving team's objectives, stakeholder management and escalation management. You will need Prepare periodic business performance reporting packs and rolling forecasts with risk and opportunities, for the assigned Revenue / Cost line- Lead the periodic review sessions with finance and business leadership and sign off forecasting decisions- Provide insightful analysis from time to time to enable the leadership take business decisions - Independently deliver Long Term Plan (with a three year outlook) and annual budget, liaising with business partnering, business operations, and central finance teams - Responsible for the operational deliverables of the team such as standard reports, ad-hoc data & analysis requests (as the case may be)- Coach team members to exceed in their overall performance. Recognize performance trends of teams and share constructive feedback to enable their learning journey.- Understand the gap (if any) between top down Vs bottom numbers and prepare operational directors packs / central packs to explain the budget movements - Work with business partners and business operations teams to drafting long term business growth plans - Develop and lead a high performing team and creating an environment for success by setting direction and coaching them to succeed. - Design continuous improvement initiatives to drive performance within teams - Accountable to achieving team's objectives, stakeholder management and escalation management. Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

About the role This role is responsible for delivering store layouts/ planning application pack and design implementation packs for Tesco stores, with the goal of elevating the Tesco brand and enhancing the overall customer experience. This role combines retail planning and architectural expertise. You will be responsible for Store Layout and Design Implementation: - Responsible for delivering feasibility site layouts, mall plans, store layouts, and design implementation packs using applications such as AutoCAD, Adobe Photoshop, Adobe Illustrator, etc. - Responsible for delivering planning application packs in line with the store development programme, submitting them on local council websites, and tracking the progress to closure - Liaise with the Store Planning Manager to deliver alloted store layouts and design implementation packs as per agreed timelines and quality - Capture all store data records, ensuring its accuracy and integrity through regular updates - Collaborate effectively within a team environment and collectively achieve project goals and organizational objectives Continuous Improvement (CI): Use CI tools to foster idea generation within a team One-Team Mindset: Build and maintain positive relationships across teams through regular engagement and celebrating achievements Business Accountabilities: Following our Business Code of Conduct and always acting with integrity and due diligence. Responsible for completing tasks within agreed KPI's You will need Preferred Diploma/ Bachelor’s degree in Architecture/ Interior Design/ Bachelor’s in engineering (Civil) 1 to 3 years of experience in relevant field preferred Must have experience in delivering planning and design for Retail Projects Excellent communication skills in written and spoken English Must be proficient in AutoCAD, Revit, MS Office and Adobe software’s Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Refer to Responsibilities You will be responsible for Job Summary: To support UK Tesco Buyers through timely and accurate product setups across all different Tesco systems by partnering with suppliers and hubs. Ensuring risks are identified in advance and mitigated. In this job, I am accountable for: - Responsible to track and own end to end journey of a product setup right after the range sign off until the products are ordered for the launches, this includes teams like Buying, Supply Chain, International Hubs, Central operations team, Trade planning, Merchandise planning, Suppliers and Supplier Induction team in Finance - Provide clear actionable insights to the buyers on the range launches which in turn helps them make decisions for a successful product launch - Partnering with suppliers and hubs to gather all product details required to enable the overall setup of products in Tesco's systems and flag any issues that might lead to delays of a product launch - Responsible for accurate range plan maintenance to enable buyers for effective range building and reporting helping buyers with better planning for new range building - Build and develop strong working relationship with Buyers, Suppliers, Hubs and wider Commercial teams to support and deliver on subcategory plans for their respective launches Key people and teams I work People, budgets and other resources with in and outside of Tesco: I am accountable for in my job: Buyers - UK, Sourcing Merchandisers - Hubs, NA External Suppliers - UK, Central Operations Team - UK, Demand Planners - UK, Finance - BLR Operational skills relevant for this job: Experience relevant for this job: Intermediate Excel, Eye for Detail, Speed & Accuracy, Any graduate with Buying/Merchandising experience Logical Reasoning, Analytical Ability, Numeracy Skills, would be preferred Stakeholder management, Proficient Written and Verbal Communication Skills You will need Refer to Responsibilities Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role To ensure all trainings, new hire, refresher & product update, within People Operations for both BAU & Transformation are conducted timely and effectively. This also includes managing process documentation for BAU. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence - Developing and leading an impactful team of individual contributors, giving them the opportunities to be their best through mentoring, career development conversations and performance management - Initiates and crafts continuous improvements initiatives to drive performance within their teams - Accountable for achieving teams objectives, partner management and issue management - Making decisions within policy and procedure framework to deliver business plans - To build industry-standard strategic training plan for both BAU and Transformation within People Operations which caters to new hire, refresher & product update training - To oversee process documents are updated and published in a timely manner by the training team - To lead quality check team within People Operations - To oversee documentation of process maps on ARIS tool - Analyze opportunity to take more areas under the scope of Training & Quality Check team within People - Conduct regular engagement sessions with operations to understand their training needs and analyze opportunity to take more areas under the scope of Training & Quality Check team You will need Basics: Strong experience of working in a matrix organisation Working with senior stakeholders in projects Preferred: Background to HR Systems UK payroll experience (operational or deployment) Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

About the role I provide support to colleagues in the UK and Ireland by understanding their reported issue, troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner, delivering great service. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence • Identifying operational improvements and finding solutions by applying CI tools and techniques • Responsible for completing tasks and transactions within agreed KPI's • Knows and applies fundamental work theories/concepts/processes in own areas of work • Resolving user queries in a timely manner and have attention to detail to identify issues • Need to work in UK shifts and weekend working • Responsible for voice and ticket contact • Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively• Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA • Ensure that the query / issue is understood correctly "the first time" round and therefore, resolution should be accurate and address the query / issue adequately • Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries • Find opportunities for improving controls, recognizing financial benefits • Ability to work as a great teammate across multiple teams and close user queries in a timely manner, ensuring user satisfaction is maintained at all times You will need Basic MS Office - Excel, - Speed and Accuracy - Active Listening - English Speaking, Reading and Writing - Logical Thinking - Eye to detail - Planning and Organising - Basic numeracy skills Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Enable data driven decision making across the Tesco business globally by developing analytics solutions using a combination of math, tech and business knowledge You will be responsible for Roles and Responsibilities: - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPI's - Knows and applies fundamental work theories/concepts/processes in own areas of work Engaging with business & functional partners to understand business priorities, ask relevant questions and scope same into a analytical solution document calling out how application of data science will improve decision making - In depth understanding of techniques to prepare the analytical data set leveraging multiple complex data set sources - Building Statistical models and ML algorithms with practitioner level competency - Writing structured, modularized & codified algorithms using Continuous Improvement principles (development of knowledge assets and reusable modules on GitHub, Wiki, etc) with expert competency - Building easy visualization layer on top of the algorithms in order to empower end-users to take decisions - this could be on a visualization platform (Tableau / Python) or through a recommendation set through PPTs - Working with the line manager to ensure application / consumption and also think beyond the immediate ask and spot opportunities to address the bigger business questions (if any) Key people and teams I work with in and outside of Tesco: People, budgets and other resources You will need I am accountable for in my job: Enterprise Analytics Senior Management Partners across the global Tesco business Experience relevant for this job: - Applied Math: Applied Statistics, Design of Experiments, Linear -1-2-year experience in data science application in Retail or CPG & Logistic Regression, Decision Trees, Forecasting, Optimization Preferred algorithms - Functional experience: Marketing, Supply Chain, Customer, - Tech: SQL, Hadoop, Python, Tableau, MS Excel, MS Merchandising, Operations, Finance or Digital PowerPoint - Soft Skills: Analytical Thinking & Problem solving, Storyboarding Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Ensures that accurate Reports and corresponding analysis is sent out in a timely manner and to the right audience You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence • Providing the senior leadership with sales analysis and revenue projections, cost optimization models, develop commercial insights such as product line and supplier profitability, sales patterns and shifting consumer trends, and measure expense effectiveness. • Deep expertise in a particular process or subject area. • Should be able to understand and analyze business impacts that the reports and deliverables are making. • First line team supervisory responsibility on process coaching, on the job training, coordinating and communicating • Manage relationships with multiple partners, manage escalations within process • Helps to build the content of report so as to make valuable contributions and meet decision making needs • Is the go to person for the cataloging and rationalisation of reports to meet partner requirements • Understands & applies standard methodology tools and techniques to source & deal with relevant data for reporting • Ensures sustainability in the team through up to date documentation and back up plans in place for all deliverable • Sees opportunity for automation and simplification of reports and delivers it through self or with help of experts • Ensure knowledge sharing/ standard methodologies are implemented within the process to enable collective learning You will need Preferred domain expertise, experience of working with business intelligence tools and ability to independently handle senior stakeholders Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Refer to you will be responsible for section You will be responsible for Resolving supplier payment and invoicing queries in a timely manner & have attention to detail to identify issues- Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively. Should have technical knowledge of P2P & R2R processes- Should have speed in terms of handling large volumes of queries & ensure these are closed within the agreed SLA- Ensure that the query / issue is understood accurately “the first time” round and therefore, resolution should be accurate and address the query / issue adequately- Should be pro- active and resilient in order to work with all the various teams involved in resolving the queries- Confirm balance with suppliers periodically to ensure both Tesco and Supplier accounts are reconciled. Find opportunities for improving controls, recognising financial benefits- Ability to work as a teammate across multiple teams and close supplier queries in a timely manner, ensuring supplier satisfaction is maintained at all times- To be able to build various management reports through various data bases to summarize the problem- Following our Business Code of Conduct and always acting with integrity and due diligence- Identifying operational improvements and finding solutions by applying CI tools and techniques- Responsible for completing tasks and transactions within agreed metrics You will need Basic MS Office - Excel, WordEye-to-DetailSpeed and AccuracyPlanning and OrganisingBasic Numeracy Skills Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Refer to You will be responsible for section You will be responsible for - Lead accounts payable exceptions - Lead queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any exception to the process immediately and reporting it - Investigate, resolve or raise supplier invoices and disputes as the need arises - Consider opportunities (RCA) to avoid recurring issues and educate relevant partners - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure ‘ Supplier ’ gets paid on time - Ensuring 100% compliance to Audit and any other regulations the process deals with - Prepare and record payments including build, re-processing, manual payments, terminate file - Process payment files - Sub ledger reconciliation and Period End sweep activities - Following our Business Code of Conduct and always acting with integrity & due diligence - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics You will need - Basic MS Office - Excel, Word NA - Eye-to-Detail - Speed and Accuracy - Planning and Organizing - Communication - Numerical Ability CF Standard Role Code: OPS-TRP-IC1 Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Refer to you will be responsible for section You will be responsible for - Manage accounts payable exceptions - Manage queries from internal/external teams- Ensuring to maintain 100% of accuracy of any information input in the system at all times- Calling out any deviations from the process immediately and reporting it- Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls- Ensure supplier balance reconciliation are performed- Working alongside with the different business to ensure ‘Supplier’ gets paid on time- Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPI's- Following our Business Code of Conduct and always acting with integrity and due diligence- Understands business needs and in depth understanding of Tesco processes You will need Advanced MS Office – Excel, Word etc.- Basic Power Point - Eye-to-Detail - Speed and Accuracy- Planning and Organizing- Process Mapping Tools and Techniques- Communication Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role - Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Crafting a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day - Ensure timely and effective resolution of customer concerns as per the defined SLA and KPIs - Maintain and enforce quality standards for customer interactions by delivering high Customer Satisfaction scores - Monitor and analyze team performance metrics. - Supporting my team with complex issue management, liaising with partners on outstanding issues and taking ownership to close issues - Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations - Mentoring my team to deliver great service, perform operational transactions to a high standard and continually uplift performance - Managing team attendance and working in roster shifts to provide required support to team members - Implement best practices to enhance the overall customer service experience. - Contribute to the development and execution of customer service strategies and initiatives. - Holding inspiring everyday conversations with my team, recognizing great performance and encouraging a focus on development and career aspirations - Supporting the performance of my team, providing structured mentorship, expectations and accountability to improve performance in line with process - Crafting a fair, transparent and inclusive culture for all colleagues - Ensuring equal career development opportunities for all colleagues in my team - Continually developing my skills to be the best I can be in my role You will be responsible for Refer "About the role" section You will need Managing performance Management Experience in BPO preferred in customer space Contact Centre ways of working People / Team management Development of People Operational delivery Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

About the role Process payroll for colleagues who work for Tesco across Stores, Office, Distribution centers, Tesco bank, Expats, Locums and Pensioners Payroll. You will be responsible for - Following our Business Code of Conduct and always acting with integrity and due diligence - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Knows and applies fundamental work theories/concepts/processes in own areas of work - Ensuring the amendments are processed with an accuracy score above 99.50% - Liaising with Personnel (Store/Head Office/Distribution/Tesco Bank) for queries relating to colleagues' salaries - Understanding the UK legislative rules, Tesco policies, diverse terms & conditions, the payroll system and the procedures involved in leading the payroll activities - Specialization in certain activities/tasks like new starters, maintenance of existing colleagues, leavers, transfers, etc - Processing end-to-end payroll for colleagues which includes all types of payments, deductions and changes which would be a part of colleague’s life cycle while tenured with Tesco. You will need • Teams within People and Payroll Operations. • Wages / Store or Depot Managers/ People Managers for Stores and Distribution Centres • People Advisor / People Partner in Office Operational skills relevant for this job: Experience relevant for this job: Basic MS Office - Excel, Word - work experience in a transactional service based Eye-to-Detail environment. Speed and Accuracy - Background of working in Payroll environment is Planning and Organising desirable though it’s not a must Basic Numeracy skills CF Standard Role Code: OPS-TPR-IC1 Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role - Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Crafting a culture of continuous improvement through: being curious about what is getting in the way of colleagues delivering great service, identifying areas of opportunity, encouraging colleagues to speak up and share ideas, and following through with feedback and / or action on ideas raised - Collaborating with colleagues, change teams, my manager and relevant partners to implement ideas - Being the subject matter expert on processes in my area - Supporting the improvement of the operational performance and building the capability of Associates and Senior Associates through: call listening, reviewing logging, face to face mentoring, feedback and recognition - Supporting BAU activity e.g. issues and complex problem resolution, call listening - Providing shift over in during the operational window - Sharing weekly highlights of progress in operational performance, quality of delivery and continuous improvement with my Manager - Actively participating in the CI community to deliver significant value output- Supporting and embedding changes to process and ways of working within the team - Understanding the part I play in delivering our key metrics and performance measures - Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager - Continually developing my skills to be the best I can be in my role You will be responsible for Refer "About the role" section You will need Customer service orientation Advanced Microsoft Office Excellent verbal and written communication in English Planning and organizing Coaching Conflict Resolution Empathy and customer focus Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver the best possible service. In this job, I am accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Understanding the part I play in delivering our key metrics and performance measures - Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards - Handing and resolving first line contact and queries via written communication channels - Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores - Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager - Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others - Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change - Continually developing my skills to be the best I can be in my role - I ensure that all open tickets are closed to agreed timescale - I am expected to work in roster shifts to support customer queries You will be responsible for Refer to "About the role" You will need Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: CCEC Colleagues N/A Managers Leads Vendors Store colleagues Other functions/departments Operational skills relevant for this job: Experience relevant for this job: Customer service orientation Customer Service preferably in written channel Excellent Written Communication in English Communicating and working in a team environment Conflict Resolution Empathy and customer focus Typing speed and accuracy Basic Microsoft Office e.g. Outlook email Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Analyse complex datasets and make it consumable using visual storytelling and visualization tools such as reports and dashboards built using approved tools (Tableau, PyDash) You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPI's - Knows and applies fundamental work theories/concepts/processes in own areas of work -Engage with market partners to understand problems to be solved, translate the business problems to analytical problems, taking ownership of specified analysis and translate the answers back to decision makers in business - Manipulating, analyzing and synthesizing large complex data sets using different sources and ensuring data quality and integrity - Responsible for high quality and timely completion of specified work deliverables - Support automation of repeatable tasks, report generation or dashboard refresh - Think beyond the ask and develop analysis and reports that will contribute beyond basic asks - Write codes that are well detailed, structured, and compute efficient - Contribute to development of knowledge assets and reusable modules on GitHub/Wiki - Ability to generate practical insights that drive decisions in our business operations - Understands business needs and in depth understanding of Tesco processes You will need Basic understanding of Business Decisions, Basic Skills to 1-2 year Experience preferred in analytics delivery in any one of develop visualizations, self-service dashboards and reports using domains like retail, cpg, telecom or hospitality and for one of the Tableau & Basic Statistical Concepts (Correlation Analysis and following functional areas - marketing, supply chain, customer, Hyp. Testing), Basic skills to analyze data using Adv Excel, SQL, merchandising, operations, finance or digital preferredHive, Basic DW concepts on Hadoop and Teradata, Automation using alteryx/ python is good to have Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation