Senior Associate

Connor Consulting

5 - 6 years

11 - 15 Lacs

hyderabad

Posted:22 hours ago| Platform:

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Skills Required

procurement service level operational excellence managed services sas consulting asset management it operations it asset management sccm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Perform daily operational tasks in ServiceNow HAM Pro, including asset intake, tagging, assignment, return, retirement, and disposal.
Maintain accurate asset records, including location, ownership, and lifecycle status.
Ensure proper linkage and data alignment between Asset Tables and the CMDB.
Reconcile discovered hardware assets with procurement data to ensure system integrity.
Monitor HAM dashboards and reports for exceptions such as duplicate records or missing serial numbers.
Validate data from discovery tools (e.g., SCCM, ServiceNow Discovery).
Support collaboration with IT operations, procurement, and warehouse teams.
Document operational issues and suggest process improvements.
Assist with physical asset audits and support L1/L2 asset-related queries.
Support fulfillment of tickets (incident and request) related to hardware lifecycle activities.

Requirements

Experience, Skills, and Characteristics:

5-6 years of hands-on experience integrating Flexera with other IT asset discovery tools and a strong understanding of software asset management (SAM) and IT operations.
Understanding of IT asset lifecycle processes and CMDB structures.
Familiarity with discovery tools such as SCCM, JAMF, or ServiceNow Discovery.
Strong attention to detail and accountability for data accuracy.
Ability to manage queue-based tasks and meet service level agreements (SLAs).
Self-driven and able to work independently or collaboratively in a team setting.
Excellent verbal and written communication skills.
Bachelor s degree in a relevant field such as Accounting, Information Systems, or Engineering.

Preferred Qualifications:

Experience working in a consulting or managed services environment.
Exposure to ServiceNow ITSM and CMDB modules.
ITIL Foundation certification preferred.
ServiceNow Fundamentals or HAM-specific certifications a plus.

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