Senior Application Support Engineer

Business Unit:

Cubic Corporation

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Essential Job Duties and Responsibilities:

Performs day-to-day application administrationMonitors and manages application and infrastructure healtsResolves incidents and takes ownership of incidents and see them to full resolution, escalating as necessaryResponds to end-user trouble requests through enterprise ticketing systemAssists colleagues as needed with LAN, WAN, and Internet, particularly in relation to applicationsManages and controls application software licensesInstalls and upgrades applications on all platformsMaintains secure applicationsAssists by interfacing with other teams on all software releases. Provides sign off on various release gatewaysTroubleshoots server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp)Provides assistance with Windows, UNIX, LINUX, AIX and HP-UX based platforms in relation to application function and performanceMonitors system backup/restore/failover software and hardwareConducts performance tuning; optimization of resource configuration on all platforms and LANAssists in installation and configuration of databasesAssists in installing, configuring and operating monitoring software such as SolarWindsDevelops knowledge base articles describing installation specific configurations and processesEnsures consistency and professionalism of all incident notes and resolution information

General Duties and Responsibilities:

Comply with Cubic’s Quality Management SystemComply with Cubic Occupational Health, Safety and Environment policies and proceduresComply with security in accordance with established policies and procedures of the organizationsComply with Cubic Human Resources ProceduresOther duties as requested

Minimum Job Requirements:

Four-year college degree, in computer science or related technical field, plus a minimum of 5+ years systems administration/analyst experience. Knowledge and experience in supporting applications and Infrastructure. Knowledge of networks, Windows and UNIX Operating Systems. Exposure to Linux editors such as Vi, Nano, and Vim. Experience with virtualization technologies, such as VMWare, Hyper-V, RDS. Knowledge of databases, including SQL Server and Oracle. Knowledge of SQL in general. Board understanding of System Administration/Analyst methodology and principles. Must have excellent communications skills, both verbal and written. Proficient with all Microsoft Office applications. Ability to handle multiple tasks simultaneously and under tight deadlines. Able to understand and carry out instructions provided in various forms (written, oral, diagram)

Worker Type:

Employee