Senior Analyst

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences
We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology We are committed to creating access and opportunities for all to develop and grow at your own pace Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team! Your Role Order Management/ Order to cash /Complaint managementHandling service complaint, placing orders in the ERP, Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality, Create orders in ERP/other tools for credit, debit, investigation and return and establish the strong follow ups with key partners to close the requests in SFDC, Process customer documentation requests, Coordinating with Customer master data team to update customer masters Review of errors done by team and giving suggestion to mitigate the future occurrence, Creating and updating standard operating procedures for the process, Identifying and giving training on process to the team, Who You Are Any bachelors degree from recognized university, Experience in Order Management / Service Complaints with 1-2 experience is preferred, Hands-on experience on ERPs like SAP, SFDC Functional Knowledge and ERP (SAP& Oracle) User Knowledge, Understand the basics of the Marketing Business knowledge and should be quick learner, Should possess basic knowledge of Microsoft Office (Word, Excel, PowerPoint), Technical Knowledge related to documentation, Effective follow up of the requests, Expert level proficiency in Interpersonal skills, Problem solving, Planning & execution, Customer orientation, Work Your Magic with us! Ready to explore, break barriers, and discover moreWe know youve got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich peoples lives with our solutions in Healthcare, Life Science, and Electronics Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet That`s why we are always looking for curious minds that see themselves imagining the unimageable with us,