Senior Analyst (ITAM)

Experience

Location

Department

Shift timing:

Job Summary:

Key Responsibilities:

• Handling software requests tickets
• Handling software asset management enquiries through email
• Handing Mailboxes
• Track all software entitlements
• Maintain an accurate inventory of software assets using SAM tools.
• Manage certain license portals (Adobe, Articulate, docker…)
• License re-harvesting on quarterly basis
• Partner with deskside support teams on software deployments/issues
• Looking for opportunities to enhance and create further efficiencies with software and hardware operations
  

License Compliance & Optimization:

• Ensure compliance with vendor licensing agreements.
• Reconcile software usage vs entitlements on quarterly basis
• Look for proactive license optimization opportunities that can generate savings for Guardian.
  

Hardware Compliance & Optimization:

• Manage monthly hardware reporting of inventory, deployed, in stock
• Conduct regular physical audits and reconciliation of asset records.
• Handle creation and maintaining hardware governance reports
  

Tool Management & Reporting:

• Administer SAM tools USU(Aspera), Service Now, Power BI
• Generate reports and dashboards for software usage, compliance, and cost analysis.
  

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field.
• 5-6 years of experience in IT Asset Management or Software Asset Management.
• Strong understanding of software licensing models (Microsoft, Adobe, Oracle, etc.).
• Experience with SAM tools and ITSM platforms – Service now.
• Excellent analytical, communication, and stakeholder management skills.
• ITIL certification or SAM certifications (e.g., CSAM, CAMP) preferred.
  

Location:

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday