Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chandigarh
>
eClerx
>
Senior Analyst

Senior Analyst

eClerx

2 - 4 years

2 - 4 Lacs

chandigarh

Posted:1 week ago| Platform:

Apply

Skills Required

analysts call center operations center customer service presentation skills crm analytics policies facilitation telecommunication microsoft office suite analytics assurance training programs system operations strong communication skills reporting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced and enthusiastic Call Center Trainer to join our team. This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal candidate will have strong communication skills, a passion for coaching, and experience working in fast-paced call center environments.

Key Responsibilities

Facilitate and provide training for call center agents, including systems training, customer service skills, policies, and procedures.
Conduct ongoing training sessions, refresher courses, and performance improvement workshops.
Develop and update training materials, including manuals, presentations, job aids, and e-learning modules.
Assess training effectiveness through evaluations, performance metrics, and feedback; recommend improvements as needed.
Partner with call center leadership to identify skill gaps and implement targeted coaching plans.
Monitor agent performance during nesting/simulation periods and provide hands-on support.
Maintain accurate training records and reports.
Stay current on product updates, process changes, and industry best practices.
Support quality assurance initiatives by aligning training with performance standards.
Strong presentation, facilitation, and communication skills.
Ability to adjust training methods to accommodate various learning styles.
Proficiency with call center systems, CRM platforms, and Microsoft Office Suite.

Qualifications

2+ years of experience in a call center
Analysts and Senior Analysts can apply for this position
Familiarity with call center operations and telecommunications is advantageous

More Jobs at eClerx

Senior Process Manager - Voice/ CHAT

Navi Mumbai

10 - 18 yrs

INR 8 - 12 Lacs

Access Management

Mumbai, Navi Mumbai, Mumbai (All Areas)

3 - 5 yrs

INR 2 - 7 Lacs

eClerx Financial Analyst - Walk-in Drive (Pune)

Pune

Experience: Not specified

INR 0 - 2 Lacs

Program Manager - KYC

Pune

15 - 20 yrs

INR 17 - 22 Lacs

SQL DBA

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

9 - 12 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

eClerx

IT Services and IT Consulting

Mumbai Maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Analyst