Senior Analyst - Customer Services

4 - 8 years

9 - 13 Lacs

Posted:6 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, youll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team:

The IOI Customer Service Centre is a Centre of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction.

About the role:

The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route to Market total beverage alcohol proposition and Consumer Care in GB and Ireland.

Role Responsibilities:

  • To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
  • To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
  • Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
  • To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

Experience / skills required:

If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you!

What you will bring

    • 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
    • At least 6 months Customer Service Experience in a busy customer service role
    • Knowledge of SAP and Salesforce/CRM tools is a significant advantage

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Diageo logo
Diageo

Beverage Manufacturing

London Sydney

RecommendedJobs for You