Senior Analyst - Customer Services

Diageo

1 - 6 years

9 - 13 Lacs

gurugram

Posted:5 days ago| Platform:

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Skills Required

customer services trading aml sap operations financial reporting debt management collection business operations credit control account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the team:

About the role: (TE)

This role sits within the Sell to Cash (STC) team, reporting through to the STC Ireland manager. The Credit team, based in Belfast, strive to provide world class credit and debt management. They are a key part in Diageo Irelands trading relationship with its customers, supporting both the On and Take Home trade in ROI and NI.
Financial Complexity
Annual trade debtors of 625m across the team. 9,000 customer broad portfolio. Responsibility for approximately 600 customers with average monthly trade debtors of 1m across a shorter payment term profile.
Leadership Capabilities
Win through execution Act like owners of Diageo by holding self and others to account for highest standards Scan the environment constantly and adapt plans with pace Inspire through purpose Create meaning, pride and belief for others through Diageo's purpose Encourage and recognise learning Build trust and respect through open and honest relationships Shape the future Set context and empower people to experiment and unlock opportunities for growth and efficiency Drive data and insights that quickly move us to action
Functional Capabilities
Pro-active debt management to maximise cash conversion. Actively minimise risk using external financial tools and rigorous review. Develop collaborative relationships with commercial teams Deliver against agreed credit KPIs which underpin the strategy Ensure the accuracy and completeness of customer master data used to support debt management, accurate financial reporting and any necessary recovery processes. Compliance with all legislative and policy requirements, including CARM, Credit and AML
Top Outcomes Own end to end account management of customers in line with the credit policy, including o Decide and set credit terms, risk categorisation and credit limits for each customer o Regularly review data integrity and payment performance
Responsible for minimising the risk of debt by: o Prompt follow up of failed or missed payments o Apply course corrective action when needed o Create and pro-active manage risk based watch lists o Correspond with customers with overdue debt, rapid follow up to ensure maximum monies recovered, including repayment plans, or referral to recovery department
Timely response regarding queries received from commercial and customers
Weekly and monthly reporting against key performance targets overdue debt, underlying debt, cash to terms and on time cash collection Other key deliverables as required by the business within Credit.

Qualifications and Experience Required

5 GCSE grade A-C including Maths and English minimum A post leaving qualification in a business related or credit discipline would be advantageous.
At least 1 year Credit Control experience
Proven ability to deliver consistent quality results in a target driven fast paced environment.
Excellent communication skills Strong systems capability, preferably SAP Microsoft Office experience would be advantageous
Ability to influence stakeholders cross functionally in a customer and commercial facing role would be desirable

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