Senior Accounts Receivable Specialist

Job Description

Job Posting Title: Senior Accounts Receivable Specialist Job Description Summary: Primary responsibility is to manage a high-volume collection portfolio by maintaining an acceptable payment pattern for each client identifying and resolving invoice discrepancies and maintaining a good relationship with our customers and other key stakeholders. Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Escalate risk to sales, management, outside counsel if delinquent. Support sales if the client dispute invoices or requires supporting documentation/ preparation of a statement. Essential Duties and Responsibilities: Start collections process through collections workflows, combining direct collection efforts via phone and email to the Client. Collections performance: responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of Client contact, cash collected and managing unapplied cash and credits with refunds / applications. Responsible for aged transactions documenting actions and touch points to meet target goals for receivable funds. Frequency of interaction with client on invoice status (payment dates / Payment promises / issue resolution / etc.) Touchpoint Cadence: responsible for maintaining contact with Internal and External stakeholders to resolve payment, measured on average of days since last contact by transaction utilizing Microsoft Word/Excel/PowerPoint and Outlook Identify Client issues early and escalate to management and sales. Provide recommendations for enforcing terms or preparing a payment plan directly with the Client. Coordinate with the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications. Preparation of credit memos and accurate coding depending upon the nature of the credit. Provide reports at agreed frequency to management and Sales on all balances >$10K 60 days + delinquent. Meet and exceed all individual monthly and quarterly targets for assigned region/portfolio. Demonstrated ability to present updates to internal and external stakeholders as needed. On an as needed basis to support for any other ad- hoc projects / assignments. Required Qualifications: M.Com/MBA 7+ years of experience in in Collections in global environment. Preferred Qualifications: German, French or any other European language knowledge Advance Excel knowledge would be an added advantage. Experience in complex transitions in AR domain Education: Bachelor of Commerce (B.com)