Senior Account Executive

Job Description

Role Description This is a full-time on-site role for a Senior Account Executive located in New Delhi. The Senior Account Executive will be responsible for managing key accounts, developing strategies to grow the accounts, overseeing the customer lifecycle, ensuring customer satisfaction, coordinating with internal teams, and identifying opportunities for upselling and cross-selling. This role also requires tracking and reporting on account performance metrics, managing client relationships, and continuous improvement of account activities. Qualifications Account management and strategy development experience Excellent customer relationship management skills Strong communication, presentation, and negotiation skills Experience in tracking and reporting on account performance metrics Ability to identify opportunities for upselling and cross-selling Proven experience in managing customer lifecycle and ensuring satisfaction Ability to coordinate with internal teams to meet client needs Problem-solving skills and attention to detail Bachelor's degree in Business Administration, Marketing, or related field is preferred Experience in the IT industry is a plus Show more Show less