Seller Onboard Associate

Amazon

1 - 5 years

6 - 10 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

data analysis interpersonal skills manager quality assurance analytical standard operating procedures german spanish customer service risk management operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Communicate effectively via live video call with our customer base third party sellers who want to sell on Amazon in its various marketplaces.
Review the seller s identity details (information & documents) over a live video call
Verify ownership of the documents submitted by sellers
Assess legitimacy of documents by reviewing online copy of documents
Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies
Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process
Provide exceptionally strong customer service skills via live video call
Maintain composure during the live video call as representative of the Amazon brand
Flexibility to be trained for additional business-related skills and/or work types
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Consistently achieve/exceed weekly productivity and quality standards.
Participate in adhoc projects/assignments as necessary.
These positions are ideal for recent graduates or people with customer service backgrounds. Proficient in Spanish & English (speak, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses
Ability to pronounce standard Spanish & English words and speak with clarity.
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Intermediate skill with Microsoft Office including Outlook, Word and Excel.
Team player capable of learning and sharing knowledge in global team environment.
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

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