Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Shopdeck
>
Seller Management Expert (SME)

Seller Management Expert (SME)

Shopdeck

1 - 4 years

6 - 10 Lacs

Bengaluru

Posted:23 hours ago| Platform:

Apply

Skills Required

Health insurance Ticketing Process improvement E-commerce Issue resolution Customer support Customer service Management CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us: At ShopDeck, we help e-commerce merchants set up and manage their D2C (Direct-to-Consumer) storefronts profitably. With an all-in-one software solution that integrates storefront management, shipping, marketing, and communications, we empower businesses to sell smarter and more effectively, just as easily as they would on e-commerce marketplaces. Our goal is to democratize D2C selling for all, not just venture-funded brands.

The Role: We are looking for a Seller Management Expert (SME) to join our growing team. As an SME at ShopDeck, you ll be the backbone of our customer support, ensuring our clients receive top-notch service and support for their D2C business needs. You will help resolve issues, assist with shipment tracking, analyze customer interactions, and collaborate with internal teams to optimize merchant profitability.

A Day in the Life:

Shipment Assistance : Track shipments, address delivery inquiries, and resolve any issues related to deliveries.
Issue Resolution : Investigate and resolve issues like missing or damaged packages, transit delays, and delivery exceptions.
Customer Support via Ticketing : Manage customer tickets through our system, ensuring timely and effective resolutions.
Process Improvement : Analyze customer interactions and offer insights to improve internal processes and customer satisfaction.
Collaboration : Work closely with internal teams to maintain and improve client accounts, ensuring high standards of service.

Ideal Candidate:

Excellent Communication Skills : Strong verbal and written skills for clear customer interactions.
Customer-Centric : Deep understanding of customer needs and ability to resolve issues swiftly in a fast-paced environment.
Problem-Solving : Ability to analyze complex issues, identify root causes, and provide effective solutions.
Time Management : Organized with the ability to prioritize and manage multiple tasks.
Flexibility : Willingness to adapt to a flexible work schedule, including weekends and holidays when necessary.
CRM Experience : Familiarity with CRM software (e.g., Salesforce) is a plus.

What We Offer:

Attractive Compensation : Competitive pay and benefits.
Medical Coverage : Comprehensive health insurance for you and your loved ones.
Growth Opportunities : Join a fast-growing company with unmatched opportunities to learn and progress in your career.
Collaborative Culture : Work closely with senior leadership and be part of strategic decisions.
Innovative Environment : Your ideas matter! Contribute to shaping our services and products.

Join Us: Be part of a company that s changing the way merchants do business! If you re passionate about customer service and eager to grow in the e-commerce space, we d love to hear from you.

Equal Opportunity Employer: We encourage applicants from all backgrounds to apply.

How to Apply: Apply by clicking on apply button and filling the required questionnaire.

More Jobs at Shopdeck

Channel Partner Manager - Sales

Bengaluru

4 - 8 yrs

INR 10 - 14 Lacs

Product Manager 1

Bengaluru

2 - 4 yrs

INR 5 - 10 Lacs

Senior Product Manager

Bengaluru

4 - 7 yrs

INR 25 - 30 Lacs

Talent Acquisition Intern

Bengaluru

Experience: Not specified

Salary: Not disclosed

Operations Executive

Bengaluru

Experience: Not specified

INR 5 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Shopdeck

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Seller Management Expert (SME)