Seller Management Expert (SME)

About Us:

At ShopDeck, we help e-commerce merchants set up and manage their D2C (Direct-to-Consumer) storefronts profitably. With an all-in-one software solution that integrates storefront management, shipping, marketing, and communications, we empower businesses to sell smarter and more effectively, just as easily as they would on e-commerce marketplaces. Our goal is to democratize D2C selling for all, not just venture-funded brands.

The Role:

We are looking for a

Seller Management Expert (SME)

to join our growing team. As an SME at ShopDeck, you'll be the backbone of our customer support, ensuring our clients receive top-notch service and support for their D2C business needs. You will help resolve issues, assist with shipment tracking, analyze customer interactions, and collaborate with internal teams to optimize merchant profitability.

A Day In The Life

• Shipment Assistance: Track shipments, address delivery inquiries, and resolve any issues related to deliveries.
• Issue Resolution: Investigate and resolve issues like missing or damaged packages, transit delays, and delivery exceptions.
• Customer Support via Ticketing: Manage customer tickets through our system, ensuring timely and effective resolutions.
• Process Improvement: Analyze customer interactions and offer insights to improve internal processes and customer satisfaction.
• Collaboration: Work closely with internal teams to maintain and improve client accounts, ensuring high standards of service.
  

Ideal Candidate

• Excellent Communication Skills: Strong verbal and written skills for clear customer interactions.
• Customer-Centric: Deep understanding of customer needs and ability to resolve issues swiftly in a fast-paced environment.
• Problem-Solving: Ability to analyze complex issues, identify root causes, and provide effective solutions.
• Time Management: Organized with the ability to prioritize and manage multiple tasks.
• Flexibility: Willingness to adapt to a flexible work schedule, including weekends and holidays when necessary.
• CRM Experience: Familiarity with CRM software (e.g., Salesforce) is a plus.
  

What We Offer

• Attractive Compensation: Competitive pay and benefits.
• Medical Coverage: Comprehensive health insurance for you and your loved ones.
• Growth Opportunities: Join a fast-growing company with unmatched opportunities to learn and progress in your career.
• Collaborative Culture: Work closely with senior leadership and be part of strategic decisions.
• Innovative Environment: Your ideas matter! Contribute to shaping our services and products.
  

Join Us:

Be part of a company that's changing the way merchants do business! If you're passionate about customer service and eager to grow in the e-commerce space, we'd love to hear from you.

Equal Opportunity Employer:

We encourage applicants from all backgrounds to apply.

How to Apply:

Apply by clicking on apply button and filling the required questionnaire.Skills: seller management,problem-solving,excel,sme,customer support,excellent communication skills,communication skills,problem solving,crm experience,resolve,analytical skills,customer-centric,seller support,flexibility,vendor support,operations support,e-commerce,hindi speaking,management,crm,time management,communication