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Care Technical Customer Advocate - IP

Nokia

12.0 - 15.0 years

Gurugram, Haryana, India

On-site

Job Description As a Care Technical Customer Advocate, you will be the primary technical point of contact for customers, building strong relationships and advocating for their interests within our organization. Your expertise and up-to-date knowledge will be crucial in guiding customers and delivering exceptional technical support. You will lead troubleshooting efforts, operations, maintenance, network design, deployment, integration, transformation, and education. Collaborate with software service teams, and offer customer-centric solutions, ensuring a seamless experience for our clients. How You Will Contribute And What You Will Learn Represents the Technical Support Service in front of cu...

Posted 2 weeks ago

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Network Operations Engineer

ACL Digital

6.0 - 10.0 years

Pune, All india

On-site

As a Network Operation Centre Engineer at Pune, you will play a crucial role in monitoring, troubleshooting, and supporting large-scale telecom networks. Your responsibilities will include: - Monitor network elements, services, and applications using NMS / NSP. - Proactively identify, analyze, and respond to network alarms, alerts, and incidents. - Perform L2/L3 troubleshooting for network issues (IP/MPLS, BGP, OSPF/IS-IS, Segment Routing, EVPN) - Log, track, and manage incidents in line with SLA / OLA processes. - Escalate issues to CTA, TAC, vendors, or field teams as per escalation matrix. - Coordinate with vendors and TAC for fault isolation and resolution. - Perform basic health checks,...

Posted 3 weeks ago

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