Security Guard Supervisor

We are seeking a dedicated and proactive Security Supervisor to oversee our security operations in Patna. The candidate will be responsible for managing both new and existing client sites, ensuring smooth deployment of security personnel, maintaining client satisfaction, handling billing and payment collections, and resolving operational issues. This role requires strong leadership, field management skills, and excellent client-handling capabilities. Key Responsibilities: Site Acquisition & Setup: Visit potential new client sites and facilitate onboarding of security services. Coordinate and ensure timely deployment of security guards at new and existing sites. Operational Management: Supervise and monitor security guards’ performance and discipline at assigned sites. Ensure compliance with company protocols and client requirements. Resolve any site-level issues promptly and effectively. Client Coordination & Relationship Management: Maintain strong relationships with clients to ensure service satisfaction. Act as the first point of contact for client complaints, concerns, and special requests. Billing & Payment Collection: Raise invoices for assigned sites on time. Ensure timely collection of payments from clients and maintain proper documentation. Reporting & Administration: Maintain site reports, guard deployment records, and client interaction logs. Provide regular updates to the management on operations and collections. Requirements: Minimum 2–3 years of experience in security services or manpower management. Strong leadership, coordination, and people management skills. Good communication and negotiation skills in Hindi (English is an advantage). Ability to travel locally across Patna for site visits. Basic knowledge of billing and collection procedures. Own two-wheeler and valid driving license preferred.