Sea Operations Executive – USA Deliveries & Handling

Multiverse Exim has established itself as a leading provider of complete logistics solutions, freight management, and forwarding. Registered with the FMC and holding an MTO Licence, Multiverse Exim serves U.S. and global shipments. The company operates a self-owned fleet of 50+ 40-feet trailers and offers services in Logistics Consulting, Freight Forwarding, Customs Brokerage, Inland Transportation, and Warehousing. With a focus on service excellence and a dynamic, experienced team, Multiverse Exim integrates seamlessly into customer supply chains and meets global challenges head-on.

Sea Operations Executive

customer support-focused role

• Coordinate sea freight operations for shipments to/from the USA.
• Handle

  U.S. Customs documentation

  and ensure compliance with regulatory requirements.
• Manage

  haulage bookings in the U.S.

  (drayage, deliveries, container movements, etc.).
• Serve as the primary point of contact for customers regarding shipment updates, documentation, and delivery status.
• Liaise with U.S. agents, shipping lines, and other stakeholders to ensure timely cargo movement.
• Resolve operational issues and escalate where necessary to ensure customer satisfaction.
• Prepare and maintain accurate records, reports, and system updates for all shipments.
• Provide excellent customer service with proactive communication.

• Bachelor’s degree (preferably in Logistics, Supply Chain, or related field).
• Minimum 2–4 years of experience in

  Sea Freight / Ocean Operations

  , preferably handling

  USA shipments

  .
• Strong knowledge of

  U.S. Customs regulations, ISF filing, and import/export compliance

  .
• Experience in

  U.S. haulage bookings and delivery coordination

  .
• Excellent communication skills (spoken and written English is mandatory).
• Ability to work in

  late-night shifts

  to align with U.S. business hours.
• Detail-oriented, proactive, and customer-focused approach.
• Proficiency in MS Office and logistics software (Cargowise, etc. preferred but not mandatory).

• Competitive salary package - (3-5L CTC)
• Opportunity to work with a global logistics company handling international operations.
• Exposure to U.S. logistics and compliance processes.
• Supportive work environment with growth opportunities.