Multiverse Exim Private Limited

Multiverse Exim has established itself as a leading provider of complete logistics solutions, freight management, and forwarding. Registered with the FMC and holding an MTO Licence, Multiverse Exim serves U.S. and global shipments. The company operates a self-owned fleet of 50+ 40-feet trailers and offers services in Logistics Consulting, Freight Forwarding, Customs Brokerage, Inland Transportation, and Warehousing. With a focus on service excellence and a dynamic, experienced team, Multiverse Exim integrates seamlessly into customer supply chains and meets global challenges head-on. Role Overview We are looking for a Sea Operations Executive to manage USA-bound deliveries and handling , ensuring smooth coordination with customers, shipping lines, agents, and hauliers. The ideal candidate should have a strong understanding of U.S. Customs processes , U.S. haulage bookings , and be comfortable working in late-night hours to align with U.S. time zones. This is a customer support-focused role – no sales or cold calling is required. Key Responsibilities Coordinate sea freight operations for shipments to/from the USA. Handle U.S. Customs documentation and ensure compliance with regulatory requirements. Manage haulage bookings in the U.S. (drayage, deliveries, container movements, etc.). Serve as the primary point of contact for customers regarding shipment updates, documentation, and delivery status. Liaise with U.S. agents, shipping lines, and other stakeholders to ensure timely cargo movement. Resolve operational issues and escalate where necessary to ensure customer satisfaction. Prepare and maintain accurate records, reports, and system updates for all shipments. Provide excellent customer service with proactive communication. Requirements Bachelor’s degree (preferably in Logistics, Supply Chain, or related field). Minimum 2–4 years of experience in Sea Freight / Ocean Operations , preferably handling USA shipments . Strong knowledge of U.S. Customs regulations, ISF filing, and import/export compliance . Experience in U.S. haulage bookings and delivery coordination . Excellent communication skills (spoken and written English is mandatory). Ability to work in late-night shifts to align with U.S. business hours. Detail-oriented, proactive, and customer-focused approach. Proficiency in MS Office and logistics software (Cargowise, etc. preferred but not mandatory). What We Offer Competitive salary package - (3-5L CTC) Opportunity to work with a global logistics company handling international operations. Exposure to U.S. logistics and compliance processes. Supportive work environment with growth opportunities.