SDM - Technical

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: SDM - Technical Position: Associate Consultant / Manager Consulting Expert Experience: 8 - 14 years Category: Software Development/ Engineering Shift: 24/7 Main location: Bangalore Position ID: J0725-1935 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience. Primary Skill : Infra Knowledge on-Prem and Cloud. Good Communication Position Description: As part of the overall Service Delivery Plan (owned by the Client Service Manager), produce and implement the Service Provision Plan. This should include clearly documented Operational Level Agreements (OLAs), backing up the Service Level Agreement (SLA),service continuity and disaster recovery plans, pulling together the plans of the supporting production units. Update on a regular basis to take account of change requests, contract extensions etc. As part of the overall contract Financial Plan (owned by the Client Service Manager), produce the Service Provision Cost Plan covering the whole contract lifecycle. Ensure that the Client Service Manager has an accurate picture of the service provision cost status. Work with production managers (PdM’s) to identify potential cost savings, to ensure that the contract profit is maintained or improved, full or over cost recovery is achieved by the service line, and that the service delivered is cost competitive. Client Relationship Management. Working closely with the Client Service Manager, establish a close working relationship with the key user business process owner(s). Client Satisfaction. Support the Client Service Manager and PdM’s in the conduct and analysis of client and user satisfaction surveys. Work with the Client Service Manager and PdM’s to analyze survey results and produce a service improvement plan to address identified problems. I Contract Service Innovation. Work with the Client Service Manager and PdM’s to identify new / improved solutions to meet the client’s changing business requirements. Service management. Ensure that an effective incident, Change, Problem management process is in place across all the production units supporting your contract Risk and continuity management. Produce and maintain IT Service Risk Register and perform continuity planning including creating and maintaining a Disaster recovery plan for the contracted service. Must have skills : 8+ Strong hands on experience in On-prem and cloud environment. Good knowledge in overall infrastructure delivery including on-prem and cloud. Good knowledge in Wintel, VMware active directory, Linux, Backup and storage , monitoring, networking. Azure integration aspects for hybrid solutions such as WAN networking, ExpressRoute, VPN, B2B, B2C, Active Directory, etc Collaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS) Identify and implement best practices, tools and standards Provide consultative support to the clients for production incidents Drive and support system reliability, availability, scale, and performance activities Knowledge of cloud-native and 3rd party tools for management, monitoring security and automation Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Possess ITIL certification – Good to have On call schedule and week end change schedule participation Flexible to work on 24/7 rotational shifts Job Qualifications: CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world

Skills:

• English
• Delivery Management
• Network Administration
• Wintel/Windows Server

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.