SDM - Technical

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.
Primary Skill : Infra Knowledge on-Prem and Cloud. Good CommunicationPosition Description: As part of the overall Service Delivery Plan (owned by the Client Service Manager), produce and implement the Service Provision Plan. This should include clearly documented Operational Level Agreements (OLAs), backing up the Service Level Agreement (SLA),service continuity and disaster recovery plans, pulling together the plans of the supporting production units. Update on a regular basis to take account of change requests, contract extensions etc.As part of the overall contract Financial Plan (owned by the Client Service Manager), produce the Service Provision Cost Plan covering the whole contract lifecycle.Ensure that the Client Service Manager has an accurate picture of the service provision cost status.Work with production managers (PdMs) to identify potential cost savings, to ensure that the contract profit is maintained or improved, full or over cost recovery is achieved by the service line, and that the service delivered is cost competitive.Client Relationship Management. Working closely with the Client Service Manager, establish a close working relationship with the key user business process owner(s).Client Satisfaction. Support the Client Service Manager and PdMs in the conduct and analysis of client and user satisfaction surveys. Work with the Client Service Manager and PdMs to analyze survey results and produce a service improvement plan to address identified problems. IContract Service Innovation. Work with the Client Service Manager and PdMs to identify new improved solutions to meet the clients changing business requirements.Service management. Ensure that an effective incident, Change, Problem management process is in place across all the production units supporting your contractRisk and continuity management. Produce and maintain IT Service Risk Register and perform continuity planning including creating and maintaining a Disaster recovery plan for the contracted service.Must have skills : 8+ Strong hands on experience in On-prem and cloud environment.Good knowledge in overall infrastructure delivery including on-prem and cloud.Good knowledge in Wintel, VMware active directory, Linux, Backup and storage , monitoring, networking.Azure integration aspects for hybrid solutions such as WAN networking, ExpressRoute, VPN, B2B, B2C, Active Directory, etcCollaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS)Identify and implement best practices, tools and standardsProvide consultative support to the clients for production incidentsDrive and support system reliability, availability, scale, and performance activitiesKnowledge of cloud-native and 3rd party tools for management, monitoring security and automationCommunicate effectively (verbal and written) and clearly within the team and with all the stakeholdersPossess ITIL certification Good to haveOn call schedule and week end change schedule participationFlexible to work on 24/7 rotational shiftsSkills: