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Scrum Master with API Experience

Scrum Master with API Experience

Crisil

8 years

0 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

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Skills Required

scrum api agile planning spark resolve management rollback drive prioritization support efficiency engagement transparency learning software confluence reporting communication certification ai ml metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Agile Delivery & Scrum Mastery

Facilitate all Agile ceremonies (daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives) for multiple Spark Assist teams.
Coach teams on Agile best practices, continuous improvement, and self-organization.
Track sprint velocity, manage sprint commitments, and resolve impediments to ensure delivery targets are met.
Coordinate cross-team dependencies and maintain alignment on goals and deliverables.

Product Operations

Oversee end-to-end release management for APIs: maintain release calendar, enforce scope freeze, manage QA signoff, coordinate environment readiness, and establish rollback protocols.
Drive backlog hygiene by ensuring clear prioritization, actionable user stories, and timely grooming.
Document and update standard operating procedures (SOPs) and runbooks to support team efficiency and knowledge transfer.

User Engagement & Support

Serve as the primary liaison for Spark Assist users on Viva Engage and Teams Channels, addressing queries, triaging issues, and collecting actionable feedback.
Proactively communicate product updates, upcoming releases, and support resources.
Organize and facilitate Spark Assist Office Hours such as for APIs to foster direct engagement and knowledge sharing.

Continuous Improvement & Change Management

Identify and implement process improvements to streamline delivery, enhance quality, and reduce cycle times.
Foster a culture of transparency, accountability, and learning within and across teams.
Lead change management initiatives for new features, releases, and operational practices.

Required Skills & Experience:

8+ years’ experience in Agile delivery, and/or product operations, preferably in software/web/app/API environments.
Demonstrated success as a Scrum Master , with a track record of delivering complex projects.
Strong analytical skills and experience using tools like ADO, Confluence, Teams, and reporting platforms.
Exceptional communication, facilitation, and stakeholder management abilities.
Technical understanding of web and API products; ability to bridge business and technical perspectives and support APIs

Preferred Qualifications:

Scrum Master or Agile certification (CSM, PSM, SAFe, etc.).
Experience with enterprise software, AI/ML products, or API development.
Familiarity with metrics-driven product operations and user support best practices.

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