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Scrum Master - ServiceNow/Virtual Agent

3 years

0 Lacs

Itanagar Arunachal Pradesh India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

scrum servicenow agile development ai chatbot planning kanban report enablement resolve collaboration ux training api communication certification software ml design jira dashboard management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview

We are seeking an experienced Scrum Master to facilitate Agile development for a ServiceNow Virtual Agent (VA) project.You will coach a cross-functional team (developers, architects, QA, and product owners) to deliver AI-driven chatbot solutions using ServiceNows Virtual Agent, NLU, and conversational AI capabilities.Your role ensures smooth sprint execution, removes blockers, and aligns stakeholders on Agile best Responsibilities : Facilitation :
  • Lead daily stand-ups, sprint planning, reviews, and retrospectives for the VA team.
  • Ensure adherence to Scrum/Kanban methodologies while tailoring processes to AI/ServiceNow projects.
  • Track and report sprint progress (velocity, burndown charts, blockers) to Enablement :
  • Shield the team from distractions and resolve impediments (e.g., dependency delays, unclear requirements).
  • Foster collaboration between ServiceNow developers, NLP specialists, and UX designers.
  • Coach the team on Agile/Scrum principles and continuous Alignment :
  • Work with the Product Owner to refine the backlog, prioritize VA features (intents, integrations, UX), and ensure user stories are "ready" for sprint.
  • Coordinate with ServiceNow architects to align technical dependencies (e.g., NLU training, API integrations).
  • Bridge communication between technical teams and business stakeholders (ITSM, HR, & Improvement :
  • Monitor sprint health (e.g., predictability, QA pass rates) and recommend adjustments.
  • Promote innovation in AI/chatbot delivery (e.g., leveraging Now Assist, GenAI Skills & Qualifications :
  • Scrum Master Certification (CSM, PSM, or SAFe).
  • 3+ years as a Scrum Master for software/AI projects (chatbots, NLP, or ServiceNow preferred).
  • Familiarity with ServiceNow platform (Virtual Agent, ITSM, Agile Development Module).
  • Understanding of AI/ML concepts (intent training, conversational design, NLU).
  • Strong Jira/ServiceNow Agile Dashboard expertise for backlog management.
  • Excellent stakeholder management and conflict-resolution skills
(ref:hirist.tech)

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