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Inter Ikea Group
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SASA-IND-IT Partner

SASA-IND-IT Partner

Inter Ikea Group

3 - 5 years

5 - 7 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

service level helpdesk project management information security risk assessment data privacy microsoft risk management monitoring business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are now looking for a

IT partner

to join our SASA organisation.

Job description

As an IT Partner, you will provide professional IT support with a high service level to our co-workers, you will secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology. You will secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow.

You will be the link between central stakeholders and the office in the country.

Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.
Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner and know when and how to escalate the issues in the support chain.
Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.
Actively participate in IT Partners network between other Supply Area units and secure IT communication locally.
Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).
Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
Responsible for IT security onsite in close co-operation with risk management, information security and data privacy.
Monitor the development of IT technologies and system trends and evaluate their possible business benefits.
Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.
Involved in Budgeting process.
At any time, act as an ambassador of Inter IKEA values.

To be successful in this role, below competences are important for you.

Experience of working within IT, preferably in global organizations.
Good knowledge of software, hardware, IP networks and voice communication.
Good knowledge of IT service management, information security and data privacy processes, guidelines.
General knowledge of relevant technology standards, trends and innovations.
Good knowledge of project management tools and methodology.
Experience of managing vendors, service providers.
Risk assessment knowledge.
Very good knowledge of Office 365 tools and environment.
Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
Service-minded and professional, putting the end users needs and Inter IKEA business operations in focus.
Good knowledge of Power Automate and Power Apps

Familiarity with Microsoft Power Automate and Power Apps platforms.
Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).

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