SASA-IND-IT Partner

Job ID: R0012732

Date posted: 10/09/2025

The IKEA brand is one of the most successful home furnishing brands in the world with over 450 retail stores worldwide. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people, this vision is achieved by offering a wide range of home furnishings solutions with good design and function, at prices so low that as many people as possible, will be able to afford them.

IKEA Services India is one of the Supply Areas for IKEA, which represent South Asia Region comprising of India, Sri Lanka, and Bangladesh (Supply Area South Asia-SASA). SASA has a rich history of sourcing from the South Asia region for more than four decades. Over these years, we have brought in many processes and best practices that have improved the way we work with our business partners. Transformation of textile, carpet industry and recycle plastic industry are a few such examples. This partnership with suppliers has helped to continuously grow our sourcing operations.

We are now looking for a IT partner to join our SASA organisation.

As an IT Partner, you will provide professional IT support with a high service level to our co-workers, you will secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology. You will secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow.

You will be the link between central stakeholders and the office in the country.

The IT partner shall:

• Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner and know when and how to escalate the issues in the support chain.
• Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.
• Actively participate in IT Partners’ network between other Supply Area units and secure IT communication locally.
• Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).
• Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
• Responsible for IT security onsite in close co-operation with risk management, information security and data privacy.
• Monitor the development of IT technologies and system trends and evaluate their possible business benefits.
• Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.
• Involved in Budgeting process.
• At any time, act as an ambassador of Inter IKEA values.

To be successful in this role, below competences are important for you.

• Experience of working within IT, preferably in global organizations.
• Good knowledge of software, hardware, IP networks and voice communication.
• Good knowledge of IT service management, information security and data privacy processes, guidelines.
• General knowledge of relevant technology standards, trends and innovations.
• Good knowledge of project management tools and methodology.
• Experience of managing vendors, service providers.
• Risk assessment knowledge.
• Very good knowledge of Office 365 tools and environment.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.
• Good knowledge of Power Automate and Power Apps

Additional strengths:

• Familiarity with Microsoft Power Automate and Power Apps platforms.
• Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).

We welcome your application

Get ready to assemble something new! We look forward to receiving your application soon by 25-September-2025 .

This position will be based in Bangalore, India. Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate. So, don’t delay, please send us your application today.

This is a permanent position located in Bengaluru, India. If you have questions about the position, please write to Recruitment India.

We are an equal opportunity employer:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.

If you have a special need that requires accommodation in the recruitment process, just let us know.