SAP Service Management

Hello,

Greetings from ZettaMine!!

We're Hiring! | SAP Service Management

Job Title:

Job Location:

Experience Required:

SAP Service Management Functional Consultant

Key Responsibilities

🔹 Customer Service & Notification Management

• Create and track

  notifications

  for complaints, service requests, and detected issues.
• Prioritize and classify notifications for effective service management.
• Ensure timely follow-up and closure of service requests.

🔹 Service Order Management

• Create and manage

  service orders

  to plan and execute field interventions.
• Track service order status, resources consumed, and associated costs.
• Manage stock movements and monitor replenishment levels for service operations.

🔹 Field Service & Resource Planning

• Plan and schedule

  on-site interventions

  , including technician and equipment allocation.
• Track interventions in real time and adjust schedules where needed for operational efficiency.

🔹 Service Contract & SLA Management

• Create and manage

  service contracts

  , including pricing conditions, SLAs, and billing terms.
• Monitor compliance with SLAs and manage contract extensions or renewals.

🔹 Billing & Financial Integration

• Manage billing for services rendered, including generating invoices based on interventions and spare parts used.
• Integrate with

  SAP FI

  for payments, accounts receivable, and reconciliation.

🔹 Reporting & Analytics

• Use service reporting tools to monitor performance KPIs and SLAs.
• Generate insights-driven custom reports and dashboards.

🔹 Cross-Module Integration

• Knowledge and experience in integration between

  Customer Service (CS)

  and

  Plant Maintenance (PM)

  modules.
• Ability to work with cross-functional teams to ensure seamless E2E service processes.

Preferred Profile

• Strong background in

  SAP CRM Service module

  , handling customer service interactions, case management, service requests, and field service scheduling.
• Must have hands-on experience in

  SAP S/4HANA Service Management

  (Customer Management).
• Exposure to

  SAP Fiori

  for service management apps is preferred.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to work independently and in collaborative environments.

Pravalika.v@zettamine.com

Required Details:

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Current Organization:

Total exp:

Relevant Exp:

Current Location:

Preferred Location:

Contact number:

e-Mail:

Notice Period (LWD):

Current CTC:

Expected CTC:

Regards,

Pravalika V