SAP Business One Support Consultant

Must have recent experience in an IT support role of at least 2 years. Supporting end users of an ERP or a WMS system is desirable. Responsibilities currently include managing inbound phone calls from end users, logging calls, working to set response time targets, implementing bug fixes

PERSONAL ATTRIBUTES

• Energetic and enthusiastic

• Actively seeks to learn new skills

• Excellent attention to detail

• Ability to remain calm and thrive working under pressure

• A good team player with the ability to use their initiative and work alone when required

DESIRED SKILLS

• Excellent organizational skills with the ability to multitask

• Excellent communication, interpersonal skills and customer service skills

• Good IT skills - Word, Excel, PowerPoint, Outlook, CRM or help desk system

• IT support experience in an ERP or WMS software product preferred

• Confident SQL language user (intermediate)

• SQL reports writing preferred

• End user superusers preferred (IT background)

• Basic understanding of programming language (e.g. c#, visual basic)preferred

• Confident with numerical tasks

DESCRIPTION

Balloon One is an accredited SAP and Korber partner. Balloon One implements and supports ERP and warehouse management solutions for small and medium sized businesses worldwide.

We are looking for a candidate with existing IT software support experience to join our team as a Support Consultant.

Full training on the Korber WMS, SAP Business One and Balloon Springboard products will be provided to enable the candidate to deliver support services to our UK customer base.

This role will allow you to develop your existing customer service skills.

You must be confident, with a willingness to turn your hand to the whole spectrum of support tasks. This is a fantastic opportunity to join a small company, where you will be rewarded for your success.

The first 3 months will be spent training and shadowing other consultants and support after which the Consultant’s responsibilities will include:

RESPONSIBILITIES

Customer support forms the main responsibility of the role including:

• Telephone, MS Teams and email support for end users and partners on a number of business applications and add-on products supported by the company.

• Responding to inbound support requests within defined response time targets.

• Contributing to Balloon’s support knowledge base.

• Creating training materials.

• Office-based technical and business support to field-based Balloon employees.

• Office-based consultancy for end customers including report writing and data migration.

• Managing customers’ accounts.

• Building and maintaining client relationships.

• Regular meetings with customers over Microsoft Teams.

• Troubleshooting issues and bug fixes.

• Managing own tickets list.

Developing a strong knowledge of the supported software and add-ons.

• Work towards weekly, monthly and quarterly targets both individually and as a team. Depending on the knowledge and client-facing skills level, the Consultant may be asked to carry out the following additional activities:

• Onsite visits to existing customers.

• Deliver classroom training to end users and partners.

• Working on customers’ system improvements via Change Requests.

Qualifications

• B-Tech/BCA/MCA/B

• B.Sc. IT

• Degree Desirable

• 2+ years’ experience in an IT support role