Company Description Balloon One implements software solutions for distribution, manufacturing, and e-commerce organizations to streamline processes, save resources, and improve efficiency. The company ensures seamless transitions with minimal business interruptions and offers both SAP Business One and NetSuite, providing an unbiased recommendation for the perfect ERP system. As an SAP Business One Gold Partner since 2005 and a NetSuite partner since 2012, Balloon One is committed to delivering trusted supply chain software and services. The company's expertise includes HighJump WMS for wholesale and distribution businesses. Role Description This is a full-time hybrid role for a Junior SAP B1 Support Consultant located in Noida, with some work from home acceptable. The Junior SAP B1 Support Consultant will provide technical support, analyze business processes, and assist with SAP B1 consulting. Day-to-day tasks include resolving technical issues, optimizing business processes, and collaborating with senior consultants to ensure effective system implementations. Qualifications Proficiency in Technical Support and SAP B1 Strong Analytical Skills and experience in Business Process analysis Consulting skills with a focus on understanding and optimizing business needs Excellent problem-solving abilities and communication skills Bachelor's degree in a related field (e.g., Computer Science, Information Systems, Business Administration) Relevant certifications in SAP or related technologies are a plus Ability to work independently and in a team environment
Company Description Balloon One works with distribution, manufacturing, and e-commerce organizations to implement tailored software solutions that streamline processes, save resources and costs, and improve operational efficiency. The company is the only one in the UK to offer both SAP Business One and NetSuite, providing impartial recommendations for ERP systems. Balloon One is an SAP Business One Gold Partner since 2005 and a NetSuite partner since 2012. The company aims to be the most trusted provider of supply chain software and services, enhancing growth for customers, users, suppliers, employees, and owners. Role Description This is a full-time hybrid role for a Junior Service Delivery Consultant, located in Noida with some work-from-home flexibility. The Junior Service Delivery Consultant will be responsible for managing IT service delivery, ensuring service excellence, working on IT service management, and providing outstanding customer service. Day-to-day tasks will include monitoring and managing IT services, handling customer inquiries, and maintaining high standards of service delivery. Qualifications Skills in IT Service Delivery and IT Service Management Experience in Service Delivery and Customer Service Knowledge of Information Technology Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work both independently and as part of a team Bachelor's degree in Information Technology, Computer Science, or related field is beneficial Experience in ERP systems and supply chain software is a plus
Must have recent experience in an IT support role of at least 2 years. Supporting end users of an ERP or a WMS system is desirable. Responsibilities currently include managing inbound phone calls from end users, logging calls, working to set response time targets, implementing bug fixes PERSONAL ATTRIBUTES • Energetic and enthusiastic • Actively seeks to learn new skills • Excellent attention to detail • Ability to remain calm and thrive working under pressure • A good team player with the ability to use their initiative and work alone when required DESIRED SKILLS • Excellent organizational skills with the ability to multitask • Excellent communication, interpersonal skills and customer service skills • Good IT skills - Word, Excel, PowerPoint, Outlook, CRM or help desk system • IT support experience in an ERP or WMS software product preferred • Confident SQL language user (intermediate) • SQL reports writing preferred • End user superusers preferred (IT background) • Basic understanding of programming language (e.g. c#, visual basic)preferred • Confident with numerical tasks DESCRIPTION Balloon One is an accredited SAP and Korber partner. Balloon One implements and supports ERP and warehouse management solutions for small and medium sized businesses worldwide. We are looking for a candidate with existing IT software support experience to join our team as a Support Consultant. Full training on the Korber WMS, SAP Business One and Balloon Springboard products will be provided to enable the candidate to deliver support services to our UK customer base. This role will allow you to develop your existing customer service skills. You must be confident, with a willingness to turn your hand to the whole spectrum of support tasks. This is a fantastic opportunity to join a small company, where you will be rewarded for your success. The first 3 months will be spent training and shadowing other consultants and support after which the Consultant’s responsibilities will include: RESPONSIBILITIES Customer support forms the main responsibility of the role including: • Telephone, MS Teams and email support for end users and partners on a number of business applications and add-on products supported by the company. • Responding to inbound support requests within defined response time targets. • Contributing to Balloon’s support knowledge base. • Creating training materials. • Office-based technical and business support to field-based Balloon employees. • Office-based consultancy for end customers including report writing and data migration. • Managing customers’ accounts. • Building and maintaining client relationships. • Regular meetings with customers over Microsoft Teams. • Troubleshooting issues and bug fixes. • Managing own tickets list. Developing a strong knowledge of the supported software and add-ons. • Work towards weekly, monthly and quarterly targets both individually and as a team. Depending on the knowledge and client-facing skills level, the Consultant may be asked to carry out the following additional activities: • Onsite visits to existing customers. • Deliver classroom training to end users and partners. • Working on customers’ system improvements via Change Requests. Qualifications • B-Tech/BCA/MCA/B • B.Sc. IT • Degree Desirable • 2+ years’ experience in an IT support role
Company Description Balloon One is a leading provider of software solutions for distribution, manufacturing, and e-commerce organizations. By streamlining processes, saving resources, and managing operations efficiently, Balloon One helps businesses achieve their goals with minimal disruption. Role Description This is a contract role for a Support Consultant - 24/7 Team. The role is based in Noida with the flexibility for some work from home, making it a hybrid role. The Support Consultant will provide technical and customer support, ensuring customer satisfaction, managing consulting tasks, and using analytical skills to resolve issues efficiently. The consultant will work in shifts to ensure 24/7 availability for client support. Qualifications Customer Support and Customer Satisfaction skills Technical Support and Consulting skills Strong Analytical Skills Excellent problem-solving abilities Good communication and interpersonal skills Ability to work independently and collaboratively Bachelor's degree in Computer Science, Information Technology, or related field Experience in the software or IT industry is a plus
Must have recent experience in an IT support role of at least 2 years. Supporting end users of an ERP or a WMS system is desirable. Responsibilities currently include managing inbound phone calls from end users, logging calls, working to set response time targets, implementing bug fixes PERSONAL ATTRIBUTES • Energetic and enthusiastic • Actively seeks to learn new skills • Excellent attention to detail • Ability to remain calm and thrive working under pressure • A good team player with the ability to use their initiative and work alone when required DESIRED SKILLS • Excellent organizational skills with the ability to multitask • Excellent communication, interpersonal skills and customer service skills • Good IT skills - Word, Excel, PowerPoint, Outlook, CRM or help desk system • IT support experience in an ERP or WMS software product preferred • Confident SQL language user (intermediate) • SQL reports writing preferred • End user superusers preferred (IT background) • Basic understanding of programming language (e.g. c#, visual basic)preferred • Confident with numerical tasks DESCRIPTION Balloon One is an accredited SAP and Korber partner. Balloon One implements and supports ERP and warehouse management solutions for small and medium sized businesses worldwide. We are looking for a candidate with existing IT software support experience to join our team as a Support Consultant. Full training on the Korber WMS, SAP Business One and Balloon Springboard products will be provided to enable the candidate to deliver support services to our UK customer base. This role will allow you to develop your existing customer service skills. You must be confident, with a willingness to turn your hand to the whole spectrum of support tasks. This is a fantastic opportunity to join a small company, where you will be rewarded for your success. The first 3 months will be spent training and shadowing other consultants and support after which the Consultant’s responsibilities will include: RESPONSIBILITIES Customer support forms the main responsibility of the role including: • Telephone, MS Teams and email support for end users and partners on a number of business applications and add-on products supported by the company. • Responding to inbound support requests within defined response time targets. • Contributing to Balloon’s support knowledge base. • Creating training materials. • Office-based technical and business support to field-based Balloon employees. • Office-based consultancy for end customers including report writing and data migration. • Managing customers’ accounts. • Building and maintaining client relationships. • Regular meetings with customers over Microsoft Teams. • Troubleshooting issues and bug fixes. • Managing own tickets list. Developing a strong knowledge of the supported software and add-ons. • Work towards weekly, monthly and quarterly targets both individually and as a team. Depending on the knowledge and client-facing skills level, the Consultant may be asked to carry out the following additional activities: • Onsite visits to existing customers. • Deliver classroom training to end users and partners. • Working on customers’ system improvements via Change Requests. Qualifications • B-Tech/BCA/MCA/B • B.Sc. IT • Degree Desirable • 2+ years’ experience in an IT support role