Salesforce Technical Project Manager

The Role:

In essence, a Salesforce Technical Project Manager is responsible for overseeing the entire lifecycle of Salesforce projects, from planning and execution to delivery and support, ensuring successful outcomes and stakeholder satisfaction.

Key Responsibilities:

1. Project Planning and Strategy

• Define Scope and Objectives: Work with stakeholders to define the project scope, goals, and deliverables.
• Develop Project Plan: Create detailed project plans, including timelines, milestones, and resource allocation.
• Risk Management: Identify potential risks and develop mitigation strategies.

2. Stakeholder Management

• Client Communication: Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
• Collaborate with Teams: Work closely with various teams, including developers, administrators, and business analysts, to ensure alignment and communication.
• Manage Expectations: Set and manage expectations with stakeholders regarding project progress, timelines, and deliverables.

3. Technical Oversight

• Technical Guidance: Provide technical guidance and oversight to ensure the project adheres to best practices and Salesforce standards.
• Problem-Solving: Address and resolve technical issues that arise during the project lifecycle.
• Integration Management: Oversee the integration of Salesforce with other systems and tools as needed.

4. Project Execution

• Coordinate Activities: Coordinate the efforts of project team members, ensuring tasks are completed on time and within scope.
• Monitor Progress: Track project progress against the plan, adjusting as necessary to keep the project on track.
• Quality Assurance: Ensure that deliverables meet quality standards and adhere to Salesforce best practices.

5. Resource Management

• Team Management: Manage and allocate resources effectively, including personnel, tools, and budget.
• Vendor Coordination: Coordinate with third-party vendors or consultants if external expertise is required.

6. Reporting and Documentation

• Status Reports: Provide regular updates and status reports to stakeholders, including project progress, risks, and issues.
• Documentation: Maintain comprehensive project documentation, including requirements, designs, and configurations.

7. Change Management

• Handle Changes: Manage change requests and ensure they are assessed, documented, and communicated effectively.
• Adaptation: Adapt project plans and strategies based on changes in scope or new information.

8. Training and Support

• User Training: Coordinate and facilitate training sessions for end-users to ensure they are comfortable with the new Salesforce implementation.
• Support: Provide post-implementation support and address any issues or questions that arise after the project goes live.

9. Compliance and Governance

• Ensure Compliance: Ensure that the project adheres to organizational and regulatory compliance standards.
• Governance: Implement governance practices to ensure the project aligns with organizational policies and Salesforce best practices.

10. Staffing & Recruitment

• Understand the nature of resource requirements from the customer or Account teams.
• Work with Talent Acquisition team for fulfilment of the positions.
• Responsible for onboarding the resources on customer systems and environments.

Skills Required:

• Sales, Service, Financial Service, Health & Experience Clouds.
• Working experience with LWC, Apex, Lightning and Salesforce development and deployment tools.
• Strong problem solving and analytical skills.
• Strong attention to deadlines and budgetary guidelines
• Strong written and verbal communication skills
• Excellent presentation skills

Certifications Needed:

• Salesforce Administrator
• Salesforce Consultant
• Scrum Master/PMP
• Salesforce Architect Certifications (good to have)

Qualifications & Experience:

• 10+ years of experience
• Any Graduate

Salesforce,Apex,LWC,Lightning,Sales cloud,Service Cloud,Project Management Skills