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Salesforce Development & Support

5 - 8 years

7 - 10 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Training Administration Usage Data management Access management Analytical User support Management Troubleshooting Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Salesforce Development & Support with 5 to 8 years of expertise in Salesforce Development & Support experience is mandatory. Requirements: Must have 2 to 4 years of experience in Salesforce maintenance and support, with exposure to handling BAU activities and resolving L1, L2 and L3 support tickets. Experience in Service Cloud and Sales Cloud such as CPQ Cloud experience, if they have well and good. Provide day-to-day support for Salesforce users, including handling routine maintenance tasks and resolving support tickets defined as per SLAs. Troubleshoot and resolve L1, L2 and L3 support tickets related to Salesforce configuration, data issues and user access management. Collaborate with cross-functional teams to address and resolve complex technical issues and escalate to senior team members when necessary. Perform routine maintenance tasks such as data cleanup, system configuration updates, and user access management within the Salesforce platform. Document support processes and maintain knowledge base articles for common issues and resolutions. Assist in the implementation of minor enhancements using Flows, Apex, LWC and changes to the Salesforce system as part of BAU activities. Provide end-user training and support to promote effective use of Salesforce capabilities. Solid understanding of Salesforce configuration, data management and user support processes. Experience in troubleshooting and resolving technical issues related to Salesforce, including escalations to L2 and L3 support. Strong analytical and problem-solving skills with the ability to prioritize and manage multiple support tickets. Eagerness to learn and adapt to new technologies and processes. Managed at least 500+ users in an Orl. Salesforce certifications such as Salesforce Certified Administrator.

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HTC Global Services
HTC Global Services
www.htcinc.com/

IT Services and IT Consulting

Troy Michigan

10001 Employees

254 Jobs

    Key People

  • Parmeswar S. D.

    Chief Executive Officer

  • Devendra S. Budholiya

    Chief Operations Officer

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