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Pashtek • Salesforce and SAP Partner
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Salesforce Business Analyst/Client Manager

Salesforce Business Analyst/Client Manager

Pashtek • Salesforce and SAP Partner

8 years

0 Lacs

chennai tamil nadu india

Posted:11 hours ago| Platform:

Apply

Skills Required

salesforce doe discovery drive communication data enablement steering service reports raid jira azure devops confluence lucidchart excel rest mulesoft okta migration risk training

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Shift:

Company:

Experience:

Comp:

Start:

About the Role

Business Analyst / Client Manager

What You’ll Do

Lead discovery workshops and map As-Is/To-Be processes, personas, KPIs.
Translate business needs into epics/user stories with acceptance criteria; maintain a clean backlog.
Create process maps, data models, light solution designs; align with architects/admins/devs.
Plan and execute UAT; manage cutover, enablement, and change adoption.
Own client communications (status/QBRs/demos) during
2nd shift
; manage risks and scope.
Shape roadmaps, phase plans, and SOW inputs; track measurable outcomes (adoption, data quality, cycle time).

Must-Have Qualifications

4–8+ years as Salesforce BA/Consultant/Client Manager with
direct, recurring interaction with US stakeholders
(discovery, demos, steering, and weekly status).
Hands-on across
Sales Cloud
and/or
Service Cloud
; strong Flows, Reports/Dashboards, Data Loader.
Solid BA toolkit: user stories (Gherkin preferred), UAT scripts, release notes, RAID logs.
Tools: Jira/Azure DevOps, Confluence, Lucidchart/Miro; basic SOQL/Excel skills.
Excellent spoken and written English; confident leading executive calls and workshops.
Willingness to work onsite in Chennai
and
consistently in 2nd shift IST
for US overlap.

Nice to Have

Salesforce certs:
Business Analyst
,
Administrator
,
Sales Cloud Consultant
,
Service Cloud Consultant
,
CPQ Specialist
.
Domain:
Manufacturing,

Revenue Cloud/CPQ
, or
Health Cloud
.
Integrations (REST/MuleSoft), SSO/Okta familiarity, and data migration experience.

What Success Looks Like (90 Days)

Completed discovery and approved future-state for a key US client.
Prioritized backlog with testable stories; UAT plan underway.
Executive-ready weekly status and active risk/issue management.
Adoption plan with training, comms, and change champions in place.

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