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SWITS DIGITAL Private Limited
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Salesforce Business Analyst

Salesforce Business Analyst

SWITS DIGITAL Private Limited

6 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform:

Apply

Skills Required

salesforce communication service analysis data model coordination training jira confluence management support collaboration testing documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Sector:

Communication

Location:

Chennai, Tamil Nadu

RTH:

Yes

Experience

Total Experience: 5–6 years
Relevant Experience: 5 years (Salesforce Sales Cloud / Service Cloud)

Mandatory Skills

Strong experience in Salesforce Sales Cloud and/or Service Cloud
Requirement gathering and business process analysis
Creation of user stories, process flows, and functional specifications
Familiarity with Salesforce data model (Objects, Fields, Relationships)
Experience with UAT coordination and end-user training
Proficient in tools like JIRA, Confluence, or similar
Excellent stakeholder management and communication skills

Role Summary

As a

Salesforce Business Analyst

, you will be part of the Salesforce Applications Team within the IT organization. You will collaborate with administrators and developers who manage system administration for ~1500 users and continuously enhance workflows, object models, and configurations to support evolving business needs.

Responsibilities

Work with stakeholders to gather requirements, focusing on delivering value beyond immediate requests.
Document and create functional solutions in collaboration with developers, following Salesforce best practices and architectural guidelines.
Act as liaison with other support teams to ensure smooth project execution.
Coordinate User Acceptance Testing (UAT) and conduct end-user training sessions.
Ensure all processes and documentation (user stories, flows, functional specs) are well maintained.

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