About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team The Senior Talent Acquisition Specialist, as a fully proficient and seasoned professional with extensive experience, is an SME responsible for managing and executing the end-to-end recruitment process within the organization. The incumbent will focus on talent sourcing, candidate identification, networking and relationship building with potential candidates, attending networking events, and will introduce and monitor best recruitment practices including development and management of Kinaxis recruitment processes, procedures, and systems. The incumbent will collaborate with hiring managers and other stakeholders to understand organizational needs and create a strategic talent acquisition plan. The incumbent works directly with hiring managers to effectively source, assess, and select talent that fit role, culture, and business requirements, and to provide coaching and guidance to hiring managers throughout the recruitment cycle. They will leverage data to contribute to strategic decisions about global hiring, including region, level, and offering, will contribute to develop and execute talent acquisition programs, guidelines, tools, and processes that ensure a world-class candidate experience and the selection of the very best talent. What you will do Manage the selection process of positions, including requisition management, development of position descriptions and recruitment strategy, candidate selection, reference and background checks, salary negotiations, and the facilitation of the on-boarding process.Conduct recruitment strategy meetings utilizing market intel with Hiring Managers to ensure a complete understanding of the job requirements, candidate matches, and the qualifications needed to fill the role. Use findings to develop and execute effective sourcing strategies, assessments, and closing approaches.Develop and ensure implementation of high-quality global recruitment, interviewing, selection, and strategic onboarding processes. Build the skills and commitment of hiring managers to follow best practices in all stages of the talent acquisition life cycle.Be a trusted advisor to hiring managers, educating them on the recruitment process, interview techniques and selection criteria, and managing the flow and quality of candidates; develop training materials and facilitate training sessionsEnsure that all talent acquisition activities and processes, including job postings and interviews, are executed in a way that fully support and enable the company’s diversity, equity, and inclusion strategies and goals; customize the approach as talent is engaged across multiple timezones and culturesSupervise and provide training/coaching and mentorship to other junior recruiters on the teamContinually assess the effectiveness of the recruitment & onboarding processes, research best practices, obtain feedback from new hires and hiring managers, and utilize data to refine and improve the processes over time.Develop creative ideas and innovative recruiting techniques to source qualified professionals and a diverse talent pool. (i.e., social media, employee referrals, direct contact recruiting, internet data mining, job boards, and internal/external networks)Manage the Applicant Tracking Systems and database of consultants.Stay updated on industry trends and best practices in talent acquisition, and continuously evaluate and enhance recruitment processes to improve efficiency and effectivenessNetwork through industry contacts, memberships in professional associations and groups, and through employeesManage candidate communication and relationship management throughout the recruitment lifecycle and educate candidates about Kinaxis’s culture, benefits, and position expectations.Manage external recruiting sources, vendor agreements, candidate submission, and invoice processing.Serve as a Kinaxis representative to candidates. Manage regular communication with contacted candidates throughout the recruitment process in order to build our network and long-term relationships. Primary Skills we are looking for Post-secondary degree in Human Resources (or related field)10+ years of experience in progressively senior talent acquisition roles, in-house preferredExperience working with a broad range of teams including Corporate Services teams (Finance, HR, Legal, IT, Marketing), Customer Support, Sales and Professional Services, in a high-tech, global environmentAnalytical and problem-solving skills, with a high sense of urgency and an inventive approach to work through ambiguity and complex issuesHighly adaptable and able to pivot based on prioritization and needs of the businessAgile and resilient in managing multiple projects with multiple sources of informationA clear, concise, and professional communicator with the ability to present information and demonstrate knowledge to stakeholders at varying levels within the businessExcellent data analysis skills with a well-developed ability to think analytically and present various analyses in a useful and understandable formatStrong work ethic, a high respect for confidentiality and sound professional judgment and initiativeStrong accountability and responsibility to meet aggressive deadlines What we are looking for Experience performing end-to-end recruitment cycle in a high-growth environmentExceptionally detail-oriented with a passion for using data to drive decision makingKnowledge of recruiting database systems including applicant tracking systemsAbility to influence and negotiateProven ability to balance a high number of open positions, managing roles globally across multiple teams and departments and locations.Strong business acumen, with the ability to tie an organization’s business drivers to its hiring needsStrong customer service orientation along with a high degree of attention to detail and sensitivity to confidential information. Must be a self-starter and demonstrate total quality in their approach to all assignmentsKnowledge of employment and related legislation (Human Rights Code, and Employment Standards Act), contractual obligations, and sound human resource practicesPresentation Skills: Expert in creating professional, business-ready presentations in PowerPoint, designed to support management reviews, hiring trends, and project updates. Skilled in storytelling with data and presenting insights to stakeholders.Proficient in all MS Office applications with advanced-level knowledge in Excel—including the use of formulas, pivot tables, dashboards, macros, and automation to support reporting and data management needs.Strong sourcing capabilities to find top talent by leveraging social networks, research tools, as well as more creative techniques to identify potential talentStrong interviewing and assessment skills, including behavioural interviewing techniques, and the ability to drive and manage the full recruitment cycle #senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Remote - India About The Role The Senior SuccessFactors & Reporting Specialist, as a fully proficient and seasoned professional with multi-module experience, will apply their skills and expertise in managing, enhancing and governing SuccessFactors as well as would be defining, developing and managing HR Corporate reporting requirements. The incumbent will assist with implementing new features and functionality to support global employees and business needs with a focus on enabling new features and driving a manager and employee self-service offering. You will thrive on digging into the details, researching, analyzing and organizing timelines and information while collaborating and leading implementation of HR programs leveraging the best value from SuccessFactors. The incumbent will be responsible for managing SuccessFactors requests including implementation, configuration, and testing. What you will do Lead the implementation and enhancement of SuccessFactors modules especially Performance & Goals, Succession & Career Development, Job Profile Builder and Mentoring Well versed with best practices to leverage the highest value from SuccessFactors modules, delivering an exceptional manager and employee experience Able to map As-Is & To-Be processes to align with organizational program and processes Collaborate with HR teams to understand their needs and translate them into system roadmaps Manage SuccessFactors role base permissions including requests to access sensitive HR data and act as a SPOC for module implementations and enhancements Conduct workshops, meetings with HR teams to gather detailed requirements and provide training on system functionalities Support governance strategy in partnership with IT, Security, Application Enhancement Partner consultants and business stakeholders Manage SAP SuccessFactors releases i.e. review release notes, prepare test scripts, configure, communicate changes to HR leads, etc. Troubleshoot and resolve business related issues, as they relate to SuccessFactors Extract data from a variety of sources to consolidate information and develop qualitative and quantitative reports and dashboards that impact decision making to meet business requirements. Develop and submit board reports, balanced scorecard metrics, and additional management information metrics to stakeholders across the business that provide measurable insights to build value within business units. Continuously improve HR tools, data, and reports to meet the current and future needs of the business, and alert stakeholders to trends in the data that should be monitored. Primary Skills And Qualifications A bachelor's degree is required, preferably in fields such as Human Resources, Management and/or Information Technology 5-7 years of progressive Hands-on SuccessFactors configuration experience. Ability to make a logical or implied connection between facts or disparate pieces of information to arrive at a solution or conclusion, connect the dots and solve problems. Advanced skills in Microsoft Excel, Power BI Hands on experience in Story Reporting within SuccessFactors Hands-on experience with reporting and data visualization tools, preferably PowerBI. SAP Certifications would be considered an asset. Experience in OpenText, ServiceNow, SF Integration center, and iCIMS isn’t required but would be considered an asset What we are looking for Self-Starter who is adaptable and flexible along with ability to take initiatives and work in a remote team setting Ability to manage multiple priorities and ensure data governance in a fast-paced environment Strong attention to detail Excellent communication, collaboration, time management skills Working Hours - 1pm - 10pm IST #Fulltime, #Full-time #Associate ; Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Role The Senior Solution Consultant, as a fully proficient professional, will be responsible for understanding Kinaxis customers’ most pressing business performance challenges and will be committed to helping our customers solve complex issues in their supply chain management practice. The incumbent will work with existing customers in a services sustainment capacity to provide expert guidance for our Supply Chain Execution (SCE) product offering, so that customers can experience the immediate value of Kinaxis solutions What You Will Do Act as a functional lead primarily on sustainment projects by providing consulting services to customers around managing the application, configuration changes, product improvements and training. Independently conduct requirements sessions with the customer and understand the challenges they face in day-to-day operations of the SCE solution in their live environment. Configure Kinaxis Maestro Supply chain execution (SCE) software based on customer business requirements, ensuring solution configurations are of high quality, aligned with user stories, and completed in accordance with timelines. Act as the first level of escalation and oversee the troubleshooting and resolution of complex configuration issues for the project team. Consult and partner with Solution Architect for complex escalations or requirements. Execute the validation and testing of the solution, capture user feedback and update documentation for solution implementation. Lead customer training workshops on the configured solution. Deepen knowledge of supply chain best practices and the Maestro SCE solution. Guide and mentor junior consultants. See to any other reasonable project-related task assigned. Skills and Qualifications we need Bachelor’s degree in in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology, or a related field. 5+ years’ experience working with supply chain processes and/or and Transportation Management solutions such as SAP TM, Oracle OTM or Blue Yonder Luminate applications to support supply chain execution. 2 to 3 years’ experience in a functional leadership capacity for system configuration or system deployments. 2 to 3 years’ experience in business process design for supply chain software implementations Passion for working in customer-facing roles and able to demonstrate strong interpersonal, communication facilitation and presentation skills. Excellent problem solving and critical thinking skills, able to synthesize a high volume of complex information to determine best course of action. Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment. Proven leadership skills within a team as well as a successful track record with customers and executive sponsors. Ability to work in a collaborative matrixed environment with multiple team members. Ability to communicate complex ideas effectively in English, both verbally and in writing What we are looking for Advanced level knowledge and hands-on application of supply chain execution best practices and concepts as it relates to forecasting, MRP (Material Requirements Planning), Constraint Management, and Production Scheduling. Proficiency in SQL, R and/or Java Script an asset. Ability to lead complex business requirements gathering sessions with customers and system end users. Experience working with supply chain processes and manufacturing planning solutions such as Maestro, SAP, Oracle or Blue Yonder applications to support supply chain activities. Proficiency in SQL, R and/or Java Script. Open to travel 75% on average and 100% occasionally and can work effectively when working remotely from client sites. Flexibility to work late hours to overlap with our customers’ time zones. #Senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Role The Senior Customer Success Manager is responsible for driving value realization, creating renewal readiness, and ensuring the success of Kinaxis' large enterprise customers. This role involves leading a consultative approach to program delivery, fostering strong relationships with internal and customer executive stakeholders, and advocating for customer needs to maximize the value of Kinaxis solutions. In addition to monitoring customer health and facilitating adoption, the Senior CSM will take on light commercial responsibilities, such as managing licenses, user scenarios, and solution usage. This role works closely with Sales to identify and hand over upsell, cross-sell, and Next-Sell opportunities while aligning solutions with customer business objectives. What You Will Do Lead relationships with key customer stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain operations while building trusted, long-term partnerships. Develop and maintain a governance model for large enterprise accounts, ensuring consistent engagement and strategic alignment across all stakeholders. Create customized success plans for enterprise accounts, ensuring customer business drivers are incorporated into solution deployment, adoption and renewal readiness strategies. Partner with Sales to contribute to account plans, identify growth opportunities, and support customer success initiatives. Handle light commercial responsibilities, such as tracking licenses, users, and scenarios, to enhance account value and contribute to growth. Assist in identifying Upsell and Next-Sell opportunities by leveraging insights into customer business units, subsidiaries, and supply chain operations. Lead cross-functional teams to develop and execute strategies that optimize customer success and business outcomes. Regularly communicate with executive stakeholders, both internal and external, to build and maintain strong, trusted relationships. Align customer business priorities with Kinaxis’ product roadmap, ensuring solutions meet both current and future needs. Define and track customer-specific KPIs, providing ongoing guidance, risk mitigation strategies and actionable insights to inform decision-making. Managing escalations by coordinating with internal teams to develop effective solutions that maintain customer trust and satisfaction. What We Are Looking For Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred. 7+ years of experience leading Forbes Top 100 and global accounts, with a proven track record of leading cross-functional teams to drive customer success. Demonstrated ability to develop governance models and customized success plans for global enterprise accounts Proven success in driving technology adoption and customer business transformation to ensure sustained value realization. S uccess in supporting Next-Sell, upsell, and cross-sell opportunities, ideally within enterprise or global accounts. Solid understanding of Supply Chain Management, including knowledge of processes, systems, and operational best practices. Excellent written and verbal communication skills, with a proven ability to deliver impactful presentations and effectively engage with executive-level stakeholders Experience working with SaaS platforms to deliver business solutions Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health, and driving proactive engagement. Project Management Professional (PMP) Certification considered an asset Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required . #Intermediate, #Senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Role The Senior Customer Success Manager is responsible for driving value realization, creating renewal readiness, and ensuring the success of Kinaxis' large enterprise customers. This role involves leading a consultative approach to program delivery, fostering strong relationships with internal and customer executive stakeholders, and advocating for customer needs to maximize the value of Kinaxis solutions. In addition to monitoring customer health and facilitating adoption, the Senior CSM will take on light commercial responsibilities, such as managing licenses, user scenarios, and solution usage. This role works closely with Sales to identify and hand over upsell, cross-sell, and Next-Sell opportunities while aligning solutions with customer business objectives. What You Will Do Lead relationships with key customer stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain operations while building trusted, long-term partnerships. Develop and maintain a governance model for large enterprise accounts, ensuring consistent engagement and strategic alignment across all stakeholders. Create customized success plans for enterprise accounts, ensuring customer business drivers are incorporated into solution deployment, adoption and renewal readiness strategies. Partner with Sales to contribute to account plans, identify growth opportunities, and support customer success initiatives. Handle light commercial responsibilities, such as tracking licenses, users, and scenarios, to enhance account value and contribute to growth. Assist in identifying Upsell and Next-Sell opportunities by leveraging insights into customer business units, subsidiaries, and supply chain operations. Lead cross-functional teams to develop and execute strategies that optimize customer success and business outcomes. Regularly communicate with executive stakeholders, both internal and external, to build and maintain strong, trusted relationships. Align customer business priorities with Kinaxis’ product roadmap, ensuring solutions meet both current and future needs. Define and track customer-specific KPIs, providing ongoing guidance, risk mitigation strategies and actionable insights to inform decision-making. Managing escalations by coordinating with internal teams to develop effective solutions that maintain customer trust and satisfaction. What We Are Looking For Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred. 7+ years of experience leading Forbes Top 100 and global accounts, with a proven track record of leading cross-functional teams to drive customer success. Demonstrated ability to develop governance models and customized success plans for global enterprise accounts Proven success in driving technology adoption and customer business transformation to ensure sustained value realization. S uccess in supporting Next-Sell, upsell, and cross-sell opportunities, ideally within enterprise or global accounts. Solid understanding of Supply Chain Management, including knowledge of processes, systems, and operational best practices. Excellent written and verbal communication skills, with a proven ability to deliver impactful presentations and effectively engage with executive-level stakeholders Experience working with SaaS platforms to deliver business solutions Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health, and driving proactive engagement. Project Management Professional (PMP) Certification considered an asset Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required . #Intermediate, #Senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Role The Senior Customer Success Manager is responsible for driving value realization, creating renewal readiness, and ensuring the success of Kinaxis' large enterprise customers. This role involves leading a consultative approach to program delivery, fostering strong relationships with internal and customer executive stakeholders, and advocating for customer needs to maximize the value of Kinaxis solutions. In addition to monitoring customer health and facilitating adoption, the Senior CSM will take on light commercial responsibilities, such as managing licenses, user scenarios, and solution usage. This role works closely with Sales to identify and hand over upsell, cross-sell, and Next-Sell opportunities while aligning solutions with customer business objectives. What You Will Do Lead relationships with key customer stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain operations while building trusted, long-term partnerships. Develop and maintain a governance model for large enterprise accounts, ensuring consistent engagement and strategic alignment across all stakeholders. Create customized success plans for enterprise accounts, ensuring customer business drivers are incorporated into solution deployment, adoption and renewal readiness strategies. Partner with Sales to contribute to account plans, identify growth opportunities, and support customer success initiatives. Handle light commercial responsibilities, such as tracking licenses, users, and scenarios, to enhance account value and contribute to growth. Assist in identifying Upsell and Next-Sell opportunities by leveraging insights into customer business units, subsidiaries, and supply chain operations. Lead cross-functional teams to develop and execute strategies that optimize customer success and business outcomes. Regularly communicate with executive stakeholders, both internal and external, to build and maintain strong, trusted relationships. Align customer business priorities with Kinaxis’ product roadmap, ensuring solutions meet both current and future needs. Define and track customer-specific KPIs, providing ongoing guidance, risk mitigation strategies and actionable insights to inform decision-making. Managing escalations by coordinating with internal teams to develop effective solutions that maintain customer trust and satisfaction. What We Are Looking For Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred. 7+ years of experience leading Forbes Top 100 and global accounts, with a proven track record of leading cross-functional teams to drive customer success. Demonstrated ability to develop governance models and customized success plans for global enterprise accounts Proven success in driving technology adoption and customer business transformation to ensure sustained value realization. S uccess in supporting Next-Sell, upsell, and cross-sell opportunities, ideally within enterprise or global accounts. Solid understanding of Supply Chain Management, including knowledge of processes, systems, and operational best practices. Excellent written and verbal communication skills, with a proven ability to deliver impactful presentations and effectively engage with executive-level stakeholders Experience working with SaaS platforms to deliver business solutions Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health, and driving proactive engagement. Project Management Professional (PMP) Certification considered an asset Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required . #Intermediate, #Senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team The Senior Talent Acquisition Specialist, as a fully proficient and seasoned professional with extensive experience, is an SME responsible for managing and executing the end-to-end recruitment process within the organization. The incumbent will focus on talent sourcing, candidate identification, networking and relationship building with potential candidates, attending networking events, and will introduce and monitor best recruitment practices including development and management of Kinaxis recruitment processes, procedures, and systems. The incumbent will collaborate with hiring managers and other stakeholders to understand organizational needs and create a strategic talent acquisition plan. The incumbent works directly with hiring managers to effectively source, assess, and select talent that fit role, culture, and business requirements, and to provide coaching and guidance to hiring managers throughout the recruitment cycle. They will leverage data to contribute to strategic decisions about global hiring, including region, level, and offering, will contribute to develop and execute talent acquisition programs, guidelines, tools, and processes that ensure a world-class candidate experience and the selection of the very best talent. What you will do Manage the selection process of positions, including requisition management, development of position descriptions and recruitment strategy, candidate selection, reference and background checks, salary negotiations, and the facilitation of the on-boarding process. Conduct recruitment strategy meetings utilizing market intel with Hiring Managers to ensure a complete understanding of the job requirements, candidate matches, and the qualifications needed to fill the role. Use findings to develop and execute effective sourcing strategies, assessments, and closing approaches. Develop and ensure implementation of high-quality global recruitment, interviewing, selection, and strategic onboarding processes. Build the skills and commitment of hiring managers to follow best practices in all stages of the talent acquisition life cycle. Be a trusted advisor to hiring managers, educating them on the recruitment process, interview techniques and selection criteria, and managing the flow and quality of candidates; develop training materials and facilitate training sessions Ensure that all talent acquisition activities and processes, including job postings and interviews, are executed in a way that fully support and enable the company’s diversity, equity, and inclusion strategies and goals; customize the approach as talent is engaged across multiple timezones and cultures Supervise and provide training/coaching and mentorship to other junior recruiters on the team Continually assess the effectiveness of the recruitment & onboarding processes, research best practices, obtain feedback from new hires and hiring managers, and utilize data to refine and improve the processes over time. Develop creative ideas and innovative recruiting techniques to source qualified professionals and a diverse talent pool. (i.e., social media, employee referrals, direct contact recruiting, internet data mining, job boards, and internal/external networks) Manage the Applicant Tracking Systems and database of consultants. Stay updated on industry trends and best practices in talent acquisition, and continuously evaluate and enhance recruitment processes to improve efficiency and effectiveness Network through industry contacts, memberships in professional associations and groups, and through employees Manage candidate communication and relationship management throughout the recruitment lifecycle and educate candidates about Kinaxis’s culture, benefits, and position expectations. Manage external recruiting sources, vendor agreements, candidate submission, and invoice processing. Serve as a Kinaxis representative to candidates. Manage regular communication with contacted candidates throughout the recruitment process in order to build our network and long-term relationships. Primary Skills we are looking for Post-secondary degree in Human Resources (or related field) 10+ years of experience in progressively senior talent acquisition roles, in-house preferred Experience working with a broad range of teams including Corporate Services teams (Finance, HR, Legal, IT, Marketing), Customer Support, Sales and Professional Services, in a high-tech, global environment Analytical and problem-solving skills, with a high sense of urgency and an inventive approach to work through ambiguity and complex issues Highly adaptable and able to pivot based on prioritization and needs of the business Agile and resilient in managing multiple projects with multiple sources of information A clear, concise, and professional communicator with the ability to present information and demonstrate knowledge to stakeholders at varying levels within the business Excellent data analysis skills with a well-developed ability to think analytically and present various analyses in a useful and understandable format Strong work ethic, a high respect for confidentiality and sound professional judgment and initiative Strong accountability and responsibility to meet aggressive deadlines What we are looking for Experience performing end-to-end recruitment cycle in a high-growth environment Exceptionally detail-oriented with a passion for using data to drive decision making Knowledge of recruiting database systems including applicant tracking systems Ability to influence and negotiate Proven ability to balance a high number of open positions, managing roles globally across multiple teams and departments and locations. Strong business acumen, with the ability to tie an organization’s business drivers to its hiring needs Strong customer service orientation along with a high degree of attention to detail and sensitivity to confidential information. Must be a self-starter and demonstrate total quality in their approach to all assignments Knowledge of employment and related legislation (Human Rights Code, and Employment Standards Act), contractual obligations, and sound human resource practices Presentation Skills: Expert in creating professional, business-ready presentations in PowerPoint, designed to support management reviews, hiring trends, and project updates. Skilled in storytelling with data and presenting insights to stakeholders. Proficient in all MS Office applications with advanced-level knowledge in Excel—including the use of formulas, pivot tables, dashboards, macros, and automation to support reporting and data management needs. Strong sourcing capabilities to find top talent by leveraging social networks, research tools, as well as more creative techniques to identify potential talent Strong interviewing and assessment skills, including behavioural interviewing techniques, and the ability to drive and manage the full recruitment cycle #senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team The Site Reliability Engineering team is responsible for the delivery, management, and monitoring of Kinaxis products and cloud infrastructure in our production offerings. We are responsible for ensuring service availability and performance to our customers globally, 7x24x365. What you will do Within the functions of cloud operations, the incumbent contributes to and supports the production eco-system with emphasis on Software-as-a-Service to customers. While working in collaboration with engineering teams to ensure systems are designed and implemented with operability, security, performance, and availability. The operations role will continue to evolve in leveraging infrastructure, software engineering principles and financial governance, to address operational challenges with a focus on increased automation. Deliver customer excellence, making sure that Kinaxis meets all SLA objectives . Apply software engineering principles to operational challenges with a focus on automation, self- healing and monitoring solutions. Manage the lifecycle of customer production systems; deploy, upgrade, configure, decommission. Triage service requests and incidents. Excel at overcoming operational challenges. Support workload migrations from our physical data centers to cloud environments. Participate in an on-call rotation: Investigate, resolve incidents p rovide root cause analysis relating to production systems. Lead team members in achieving professional excellence utilizing industry best practices. Actively leads and engages with the team to develop and grow the team’s skills through sharing experiences and results of research on the latest technology trends. Technologies we use Ability to work independently, and as part of a team. Prior experience working in ITIL-based methodologies, including Incident and Change Management. Practical experience with: Applications (Windows, Linux) Containers (Helm, Docker) Orchestration/Automation (Kubernetes, Ansible, Terraform, Jenkins) System monitoring and centralized logging (Datadog, Prometheus, ELK). In-depth and proactive communication and documentation skills. What we are looking for Prior experience in an infrastructure engineering or site reliability engineering role. 5+ years of experience deploying and supporting applications. 5+ years of experience with managing public cloud platforms (both console and API) like GCP, Azure or AWS. 5+ Experience developing in Ansible, Terraform, PowerShell, Bash and Python #Intermediate #Fulltime, #Full-time Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team We provide best in class technical support to our customers, focused on solving critical product issues as well as performing a wide range of operational activities. Customer Satisfaction is our number one goal, and we are committed to ensuring Maestro is running smoothly to meet our customer’s needs. As a member of our Customer Support team, our Technical Support Analysts provide responsive technical support to our customers and perform a range of activities to resolve product or service issues. You won’t shy away from digging in on technical problems and find satisfaction in solving issues and root cause identification. What you will do Working with consultants, hosting partner representatives, and customer IT Specialists to provision, set up, test, and deploy customer environment Monitoring hardware/software components of our on-demand service. Resolving problems in a timely manner while ensuring customers are kept informed of progress. Ensuring that all aspects of our customers' Service Level Agreements and Support Agreements are fully met. Performing daily application administration functions for our on-demand hosted customers and on premise remote-administration customers. Responding to customers' queries by determining the nature and likely causes of customer problems, recommending corrective action or guiding the customer through the necessary steps to a resolution. Following up with customers to ensure problems were resolved and/or recommending further action to ensure non-recurrence. Develop and present proactive system health reports Providing liaison and coordination activities with other departments to respond to or resolve urgent or complex customer/service problems and inquiries. Participate in on-call duties rotation, after hours environment maintenances Technologies we use Analytical Problem Solving Strong Research and Troubleshooting skills Solid written and verbal Communication skills Demonstrated Customer Service Orientation Adept in practical applications of Problem Escalation What we are looking for 3-5 years previous experience in a Technical Support role supporting external customers on a software solution, ideally for a SaaS based company A Post-secondary diploma or degree in a related discipline. Knowledge of relevant case tracking applications Solid working knowledge of the Windows environments, IIS, and experience with web-based applications. Experience with Manufacturing and Inventory management considered a valuable asset. Working knowledge of relational database and query writing considered a valuable asset. Experience with monitoring and responding to issues with transactional data flows considered a valuable asset. Willingness to work pager support coverage rotated across the team. . Kinaxis Maestro certification in the role of Contributor, Author, or Admin considered an asset #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team The Customer Support team focuses on the post-sales support to Kinaxis’ customers, serving as their initial point of contact to resolve their technical challenges and gaps. The team strives for outstanding customer satisfaction through interactions, timeliness and quality of resolution for which each member of the team plays an integral part in achieving this success. The Technical Support Analyst will provide responsive technical support to our customers, on a global basis in a 24/7 environment, with a focus on resolving customer issues and ensuring their ongoing success with Maestro. This role will work as part of a broader team of Analysts in a high volume / impact environment pairing strong technical knowledge with a customer first mindset. What you will do Investigate, research and resolve issues in a timely fashion while maintaining communication with customers on status, roadblocks and timelines. Respond to customers’ queries by determining nature and likely causes of issues, recommend corrective actions or guide customers through resolution. Follow up with customers ensuring recommendations and steps taken continue to fit customer expectations, recommend further action where necessary. Assume role of Triage, as scheduled, to review newly acquired cases ensuring all key documentation / information is included, assigning cases to appropriate agents based on team matrix and updating case statuses as required. Determine potential root causes for reported customer issues, going beyond the presented issue to identify true issues, challenges and recommend appropriate solutions to mitigate future impacts Respond to monitoring alerts from customer environments Perform daily application administration functions for on-demand hosted customers and on premise remote-administration customers Handle all assigned cases within specified SLA response times Create knowledge base articles related to a particular affinity Liaise and coordinate with other departments to respond to and resolve urgent, critical and/or complex issues and inquires Participate in on-call duty rotation and after hours environment maintenance What we are looking for Minimum 3 years of experience in a technical support role, supporting external customers on a software solution, ideally in a SaaS environment At least 1 year of experience supporting Kinaxis Maestro, with relevant Kinaxis RapidResponse / Maestro certifications Experience in Enterprise Resource Planning (ERP) support, with a focus on supply chain applications, is ideal Knowledge of relevant case tracking applications Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications Strong research skills Working knowledge of relational databases and query writing is considered an asset Experience in manufacturing, production planning, inventory management, or demand management in a support or planning role is a strong asset Successful candidate must be able to fulfill all security and confidentiality thresholds for this position (SOC2, CGRP, etc.) #Junior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Role The Technology Consultant, Entry is a professional level role responsible for supporting data integration activities throughout the deployment of Kinaxis solutions. The job incumbent has a foundational level of technical and domain knowledge and can navigate Kinaxis’ technology solutions and processes for data management and integration. They understand Kinaxis customers’ most pressing supply chain product offerings so that our customers can start to experience the immediate value of Kinaxis solutions What You Will Do Participate in deep-dive customer business requirements discovery sessions and develop integration requirements specifications, with guidance from senior consultants. Perform integration configuration – mapping, loading, transforming and validating data required to support our customer’s unique system landscape for standard deployments. Demonstrate knowledge and proficiency in both the Kinaxis Integration Platform Suite, RR data model, and REST based API Integration capabilities, and support the client in identifying and implementing solutions best suited to individual data flows, under the guidance of senior consultants. Assist data management and integration related activities including validation and testing of the solutions. Collaborate with Kinaxis Support and/or Cloud Services teams to address client queries around security risks or security incidents. Support deployment workshops to help customers achieve immediate value from their investment. Liaise directly with customers and internal SMEs such as the Technology Architect through the project lifecycle. Skills and Qualifications we need Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology or a related field. Passion for working in customer-facing roles and able to demonstrate strong interpersonal, communication, and presentation skills. 1-3 years of experience in implementing or deploying software applications in the supply chain management space or experience in data integration activities for enterprise level systems. Understanding of the software deployment life cycle; including business requirements definition, review of functional specifications, development of test plans, testing, user training, and deployment. Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment. Excellent problem-solving and critical thinking skills, able to synthesize a high volume of complex information to determine the best course of action. Works well in a team environment and can work effectively with people at all levels in an organization. Ability to communicate complex ideas effectively in English, both verbally and in writing. Ability to work virtually and plan for up to 70% travel What we are looking for Technical skills such as SQL, R, Java Script, Python, etc. Experience working with relational databases and JavaScript, an asset. Experience working with supply chain processes and manufacturing planning solutions such as RapidResponse, SAP, Oracle, or Blue Yonder applications to support supply chain activities. Progressive experience with ETL tools such as Talend, OWB, SSISl SAP Data Services etc. Some database level experience extracting data from enterprise class ERP systems including SAP/APO, Oracle, and JDE. Some experience with connection functionality to SAP (through BAPI / RFC), databases, files, web, SOAP. Open to travel 75% on average and 100% occasionally and can work effectively when working remotely from client sites. #EntryLevel, #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Role The Technology Consultant, Entry is a professional level role responsible for supporting data integration activities throughout the deployment of Kinaxis solutions. The job incumbent has a foundational level of technical and domain knowledge and can navigate Kinaxis’ technology solutions and processes for data management and integration. They understand Kinaxis customers’ most pressing supply chain product offerings so that our customers can start to experience the immediate value of Kinaxis solutions What You Will Do Participate in deep-dive customer business requirements discovery sessions and develop integration requirements specifications, with guidance from senior consultants. Perform integration configuration – mapping, loading, transforming and validating data required to support our customer’s unique system landscape for standard deployments. Demonstrate knowledge and proficiency in both the Kinaxis Integration Platform Suite, RR data model, and REST based API Integration capabilities, and support the client in identifying and implementing solutions best suited to individual data flows, under the guidance of senior consultants. Assist data management and integration related activities including validation and testing of the solutions. Collaborate with Kinaxis Support and/or Cloud Services teams to address client queries around security risks or security incidents. Support deployment workshops to help customers achieve immediate value from their investment. Liaise directly with customers and internal SMEs such as the Technology Architect through the project lifecycle. Skills and Qualifications we need Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology or a related field. Passion for working in customer-facing roles and able to demonstrate strong interpersonal, communication, and presentation skills. 1-3 years of experience in implementing or deploying software applications in the supply chain management space or experience in data integration activities for enterprise level systems. Understanding of the software deployment life cycle; including business requirements definition, review of functional specifications, development of test plans, testing, user training, and deployment. Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment. Excellent problem-solving and critical thinking skills, able to synthesize a high volume of complex information to determine the best course of action. Works well in a team environment and can work effectively with people at all levels in an organization. Ability to communicate complex ideas effectively in English, both verbally and in writing. Ability to work virtually and plan for up to 70% travel What we are looking for Technical skills such as SQL, R, Java Script, Python, etc. Experience working with relational databases and JavaScript, an asset. Experience working with supply chain processes and manufacturing planning solutions such as RapidResponse, SAP, Oracle, or Blue Yonder applications to support supply chain activities. Progressive experience with ETL tools such as Talend, OWB, SSISl SAP Data Services etc. Some database level experience extracting data from enterprise class ERP systems including SAP/APO, Oracle, and JDE. Some experience with connection functionality to SAP (through BAPI / RFC), databases, files, web, SOAP. Open to travel 75% on average and 100% occasionally and can work effectively when working remotely from client sites. #EntryLevel, #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Role The Technology Consultant, Entry is a professional level role responsible for supporting data integration activities throughout the deployment of Kinaxis solutions. The job incumbent has a foundational level of technical and domain knowledge and can navigate Kinaxis’ technology solutions and processes for data management and integration. They understand Kinaxis customers’ most pressing supply chain product offerings so that our customers can start to experience the immediate value of Kinaxis solutions What You Will Do Participate in deep-dive customer business requirements discovery sessions and develop integration requirements specifications, with guidance from senior consultants. Perform integration configuration – mapping, loading, transforming and validating data required to support our customer’s unique system landscape for standard deployments. Demonstrate knowledge and proficiency in both the Kinaxis Integration Platform Suite, RR data model, and REST based API Integration capabilities, and support the client in identifying and implementing solutions best suited to individual data flows, under the guidance of senior consultants. Assist data management and integration related activities including validation and testing of the solutions. Collaborate with Kinaxis Support and/or Cloud Services teams to address client queries around security risks or security incidents. Support deployment workshops to help customers achieve immediate value from their investment. Liaise directly with customers and internal SMEs such as the Technology Architect through the project lifecycle. Skills and Qualifications we need Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology or a related field. Passion for working in customer-facing roles and able to demonstrate strong interpersonal, communication, and presentation skills. 1-3 years of experience in implementing or deploying software applications in the supply chain management space or experience in data integration activities for enterprise level systems. Understanding of the software deployment life cycle; including business requirements definition, review of functional specifications, development of test plans, testing, user training, and deployment. Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment. Excellent problem-solving and critical thinking skills, able to synthesize a high volume of complex information to determine the best course of action. Works well in a team environment and can work effectively with people at all levels in an organization. Ability to communicate complex ideas effectively in English, both verbally and in writing. Ability to work virtually and plan for up to 70% travel What we are looking for Technical skills such as SQL, R, Java Script, Python, etc. Experience working with relational databases and JavaScript, an asset. Experience working with supply chain processes and manufacturing planning solutions such as RapidResponse, SAP, Oracle, or Blue Yonder applications to support supply chain activities. Progressive experience with ETL tools such as Talend, OWB, SSISl SAP Data Services etc. Some database level experience extracting data from enterprise class ERP systems including SAP/APO, Oracle, and JDE. Some experience with connection functionality to SAP (through BAPI / RFC), databases, files, web, SOAP. Open to travel 75% on average and 100% occasionally and can work effectively when working remotely from client sites. #EntryLevel, #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India - Remote. As a member of our Consulting Team, you understand our customers’ most pressing business performance challenges and you are committed to helping our customers solve complex challenges in the distributed value chain that is prevalent in manufacturing today. What you will do Working with new and existing customers, you will provide expert guidance in leveraging our product offerings and deliver value in the following ways: Provide creative solutions to complex business problems while maintaining best practices; Guide and mentor the consulting project team during project; Drive client participation in project design activities; Leading Deployment Workshops to help customers achieve immediate value from their investment; Facilitating business process design and development that leverages Maestro capabilities; Resolving complex data and analytic configurations to ensure that the solution is producing the expected results; Configure the Maestro interface according to our customers distinct needs as defined within the Agile user stories and blueprint designs; Working with our customers to develop a roadmap to solve multiple supply-chain problems leveraging the power of Maestro; Providing high levels of customer service whenever the opportunity arises; Work with Account Executives and Client Partners to articulate the value of Maestro and be able to discuss our implementation methodology/approach. Support the services sales opportunities as the solution and technical leader working with the Account Executives and Client Partners Technologies we use Excellent problem solving and critical thinking skills. Technical skills such as SQL, R, Java Script, Python, etc. Experience with manufacturing planning solutions such as Kinaxis, SAP, JDA, etc What we are looking for Multiple cycles of leading development teams in complex supply-chain solution design, development, and testing 10 to 15 years of relevant experience in business software consulting and/or manufacturing and demand management, Experience in engaging and negotiating with C-level stake-holders Detailed knowledge of functional supply chain solutions such as ERP/MRP, Sales and Operations Planning, Demand Planning, Aggregated Supply Planning, Order Fulfilment, Capacity Planning, Inventory Management, and managing planning activities with distributors and contract manufacturers SAP ECC/APO implementation experience or other major ERP implementations Understanding of the solution development life cycle, including business requirements definition, review of functional specifications, development of test plans, testing, user training, and deployment Experience in electronics/high-tech manufacturing industries such as EMS, OEM hardware, etc. or experience in industrial, automotive, pharmaceutical, aerospace and defense industries Experience working with relational databases and java script A post-secondary degree in a related discipline #Senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India, Remote. As a member of our Consulting Team, you understand our customers’ most pressing business performance challenges and you are committed to helping our customers solve complex challenges in the distributed value chain that is prevalent in manufacturing today. What you will do Participate in deep-dive customer business requirements discovery sessions and develop requirements specifications documentation. Support Solution Architect in providing creative solutions to complex business problems while maintaining best practices. Guide and mentor junior consultants on the project team during project. Learn Maestro software and perform solution configuration. Perform training of customer end users on the configured solution. Understand supply chain industry trends and benchmark customer against the same. Ensure the customer is obtaining the business benefits as captured in the business case. Support the validation and testing of the solution and capture user feedback. Support data management and data integration related activities. Any other reasonable project related tasks as assigned by the Project Manager. Technologies we use Excellent problem solving and critical thinking skills. Technical skills such as SQL, R, Java Script, Python, etc. Experience with manufacturing planning solutions such as Kinaxis, SAP, JDA, etc What we are looking for A passion for working in customer facing roles and you have great interpersonal, communication, facilitation and presentation skills. 8 -12 years of relevant experience in manufacturing, production planning, demand management industry role and business software consulting role. BS/MS/PhD in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Statistics or a related field with an excellent academic record. Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc. Ability to learn a new application – Maestro. Self-direction with ability to excel in a fast paced work environment. Work well in a team environment and have the ability to work effectively with people at all levels in an organization. Open to travel 75% on average and 100% occasionally and also can work effectively when working remotely from the client. Ability to communicate complex ideas effectively in English, both verbally and in writing. #Intermediate #Senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India As a senior contributor on the Innovation and Data Science team, the Senior Business Data Scientist (BDS) has in-depth professional knowledge and skill in the areas of data science and machine learning to help develop data-driven strategies, insights and solutions to solve Kinaxis customers’ most pressing supply chain challenges. A key collaborator assigned to advanced level and complex projects, the Senior BDS provides expertise and thought leadership in the areas of data analysis, statistical modeling, and machine learning techniques, autonomously l eads customer facing projects and may mentor junior BDS team members. What you will do Develop cutting edge expertise in Kinaxis’ AI/ML capabilities to translate customer’s business needs into actionable insights that can drive business improvements. Support customer to define and implement value metrics and KPIs that will demonstrate visible business success. Evaluate, measure and improve models’ outputs to ensure client requirements are met and drive continuous value. Supervise data validation and analysis and proactively address any data gaps. Act as an SME in guiding the execution of data workflows and seamlessly collaborate with cross functional teams of Data Scientists, machine learning engineers, data engineers and customer business teams to complete advanced level/complex machine learning projects. Provide on-going support and thought leadership to customers to continually improve their AI/ML models by demonstrating and delivering value. Work with multiple teams to shape the product roadmap and provide thought leadership content and points of view on industry trends and user stories. Work with pre-sales and help shape a point of view for each customer about how the Kinaxis capabilities can best support them. Be involved in exploring emerging technologies and tools that enhance the organization's data capabilities. Experience in building Reports/visualizations to share findings and summaries to both clients and internal teams. Technologies we use Strong technical background in analyzing and validating data, machine learning models or statistics using Python, Spark, SQL in various development environments. Experience with data visualization tools (e.g., Tableau, Power BI, python) and proficiency in creating impactful visualizations and dashboards. Advanced experience with relational databases (e.g. Oracle, MySQL, MS Sql Server, PostgreSQL) and Hive, cloud environments. Working knowledge of distributed computing techniques. Advanced knowledge of Machine learning stack such as Kubernetes, Docker, Project Jupyter, Kafka and workflow engines. Ability to translate supply chain planning processes to different industry verticals such as Retail, High Tech, etc. What we are looking for Bachelor’s degree in engineering, computer science, statistics, mathematics, data science or a related field. Master's degree or equivalent experience preferred. Minimum of 5 years progressive experience in complex data science, machine learning and/or mathematical modeling environments, driving business insights to solve complex problems. Ability to understand customers’ businesses and supply chain needs and leverage it to effectively design solutions to drive business value. Strong understanding of statistical concepts and techniques, such as hypothesis testing, regression analysis, time series analysis, and experimental design. Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders, to shape and influence decision-making. Strong client relationship building and facilitation skills. Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously and driving them to completion. Client facing experience in a consulting role, ideal. #Intermediate, #Senior Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team As part of the global Corporate IT function, our team delivers high-quality support across both traditional IT systems and modern workplace technologies. From user devices and enterprise tools to collaboration platforms and meeting experiences, we support the infrastructure that keeps Kinaxis connected and productive. We take pride in delivering efficient, professional service—whether resolving an IT support ticket, troubleshooting a Microsoft Teams Room, or ensuring a seamless experience during Town Halls and internal AV events. What you will do Set up, operate, and troubleshoot AV systems for internal meetings and events such as Town Halls, AMAs, and leadership sessions Support and maintain meeting room technologies including Microsoft Teams Rooms, conferencing displays, control panels, and digital signage Perform routine checks, testing, and documentation of AV infrastructure to ensure consistent performance across collaboration spaces Coordinate with internal teams to deliver AV requirements for hybrid meetings and events, ensuring readiness and issue-free execution Provide end-user IT support for hardware, software, and access issues using ServiceNow, ensuring timely and accurate resolution Carry out onboarding and offboarding processes including device provisioning, account setup/deactivation, and access management Install, diagnose, and maintain end-user IT equipment and software to support day-to-day business operations across Windows and macOS environments. Technologies we use AV & Collaboration: Microsoft Teams Rooms, Crestron, Barco ClickShare, BrightSign, Appspace, Q-SYS, AVoIP( Dante, NDI, AES 67 etc) AV Hardware: Soundbars (Logi, Poly), displays, microphones, digital signage, control panels IT & Support Tools: Windows/macOS, Microsoft 365, ServiceNow, Active Directory, Intune, Endpoint Central What we are looking for 5–7 years of experience in AV support or a hybrid AV/IT support role, ideally in a corporate or event-driven environment. Strong hands-on experience with AV systems such as Microsoft Teams Rooms, Crestron, Barco ClickShare, conferencing peripherals, and digital signage. Working knowledge of IT support tasks including device setup, onboarding/offboarding, account provisioning, and troubleshooting on Windows/macOS. Familiarity with enterprise support and management tools such as ServiceNow, Intune, Endpoint Central, Active Directory, and Azure AD. Comfortable supporting internal events, hybrid meetings, and in-room technologies, both onsite and remotely. Strong communication and coordination skills with the ability to support stakeholders in high-visibility situations. Post-secondary education in AV technology, IT, Communications Technology, or a related field, or equivalent experience. #Associate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India The PS Operations Coordinator will play a crucial part in supporting the operations of our global professional services team, ensuring data integrity, smooth execution of operational processes, and facilitating efficient resource allocation. The PS Coordinator will manage the administration of our Kantata system, ensure accuracy and up-to-date project and resource data, and create reports to enable the delivery teams to make informed decisions What you will do Maintain accurate data within Kantata system ensuring opportunities, projects, resource allocations, people data, rates and custom fields are up to date. Identify and correct data errors within Kantata, including where opportunities are deferred or lost, discrepancies with Salesforce, people resource allocations, and project details. Prepare for and support regional resourcing meetings. Provide resourcing reports to inform decision-making and capture resource allocation decisions, taking follow-up actions to onboard sub-contractors where required. Manage the creation, tracking and extension of sub-contractor agreements and sub-contractor invoicing processes globally. Ensure all timecards are submitted according to internal processes and follow up with consultants, delivery managers, or finance as needed. Support month-end processes to consistently achieve financial close within the 2 day deadline. Work under the guidance of the PS Operations Lead to understand reporting needs and collaborate with IT and/or Kantata to develop suitable reports and dashboards. Work closely with IT on Kantata requests (ServiceNow tickets) handling general inquiries and ensuring requests have the necessary approvals. Undertake or coordinate testing of Kantata changes in the sandbox. Support the rollout of communications and change management for upcoming operations process and system changes. Document PS Operations processes and work instructions, ensuring these are maintained and published in the correct location. Under the guidance of the PS Operations Lead, support continuous improvement work to evolve the maturity of our PS Operations. What we are looking for Completion of a specialized college program, and/or Bachelor of Commerce or Business Administration degree, and/or an equivalent level of education and directly related experience. Completion of secondary education. 0 to 2 years experience in a professional services operations or administration role. Analytical mindset with a focus on continuous improvement and problem-solving. Detailed-oriented, precise and focused on delivering high-quality results. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders across different geographical locations. Technical aptitude for learning functional systems. Intermediate to advanced working level skills in MS Office products. Familiarity with time tracking and project management systems is highly desirable (Kantata is considered an asset). Strong organizational skills with the ability to prioritize tasks and manage multiple priorities simultaneously. #Entry Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Team The Renewals Manager is team responsible for driving customer retention, closing sales transactions, and managing the renewal process for service and license contracts within an assigned region. Leveraging strong product and service knowledge, the Renewals Manager educates customers on contract terms, product value, and identifies upsell opportunities, while maintaining relationships with internal account teams and customers to ensure long-term success. What You Will Do Review all customer accounts up for renewal daily and weekly to ensure data accuracy. Identify and resolve data issues in collaboration with internal teams. Identify “at-risk” renewal customers early in the cycle and proactively address issues that could impact a successful and timely renewal. Demonstrate and communicate the value and importance of renewing Maestro and services, positioning solutions that align with customer needs. Update Salesforce with detailed and timely notes for each renewal customer, providing visibility to all stakeholders on progress and key account activities. Work closely with sales partners, legal, and finance teams to align communications and ensure smooth and consistent execution of renewals. Maintain relationships with account teams, identifying upsell opportunities and transferring leads to the appropriate internal stakeholders. Execute all phases of the renewal lifecycle, including external and internal communication, preparing renewal quotes, and securing customer signatures. Process completed order forms promptly and accurately to ensure efficient workflows. What We Are Looking For Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field Minimum 7 years of experience in renewals, sales operations, or account management. Minimum 2+ years of experience in a customer-facing role. Strong ability and desire to drive on-time or early renewals. Exceptional communication and negotiation skills, with the ability to engage and influence customers and internal stakeholders effectively. Solid understanding of Enterprise SaaS applications and collaboration technology. Experience performing data analysis, modeling, and/or financial analysis to support or drive business decisions. Comfortable presenting and engaging with cross-functional teams and executive management. Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Ability to grow business in a strategic manner, i.e., creating new processes and initiatives. A fast learner who can work under pressure. #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location India About The Team The Renewals Manager is team responsible for driving customer retention, closing sales transactions, and managing the renewal process for service and license contracts within an assigned region. Leveraging strong product and service knowledge, the Renewals Manager educates customers on contract terms, product value, and identifies upsell opportunities, while maintaining relationships with internal account teams and customers to ensure long-term success. What You Will Do Review all customer accounts up for renewal daily and weekly to ensure data accuracy. Identify and resolve data issues in collaboration with internal teams. Identify “at-risk” renewal customers early in the cycle and proactively address issues that could impact a successful and timely renewal. Demonstrate and communicate the value and importance of renewing Maestro and services, positioning solutions that align with customer needs. Update Salesforce with detailed and timely notes for each renewal customer, providing visibility to all stakeholders on progress and key account activities. Work closely with sales partners, legal, and finance teams to align communications and ensure smooth and consistent execution of renewals. Maintain relationships with account teams, identifying upsell opportunities and transferring leads to the appropriate internal stakeholders. Execute all phases of the renewal lifecycle, including external and internal communication, preparing renewal quotes, and securing customer signatures. Process completed order forms promptly and accurately to ensure efficient workflows. What We Are Looking For Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field Minimum 7 years of experience in renewals, sales operations, or account management. Minimum 2+ years of experience in a customer-facing role. Strong ability and desire to drive on-time or early renewals. Exceptional communication and negotiation skills, with the ability to engage and influence customers and internal stakeholders effectively. Solid understanding of Enterprise SaaS applications and collaboration technology. Experience performing data analysis, modeling, and/or financial analysis to support or drive business decisions. Comfortable presenting and engaging with cross-functional teams and executive management. Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Ability to grow business in a strategic manner, i.e., creating new processes and initiatives. A fast learner who can work under pressure. #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less