Key ResponsibilitiesCollaborate with stakeholders to gather, analyze, and document business requirements and user stories. Identify and recommend solutions to meet business needs and improve efficiency. Conduct Discoveries, feasibility studies and impact assessments for new initiatives. Develop flowcharts, diagrams, and documentation to illustrate business processes and IT system interactions. Facilitate meetings and workshops with stakeholders to discuss requirements, project updates, and implementation strategies. Liaise with developers, testers, and business users to ensure that solutions are implemented correctly and meet specified requirements. Perform system testing, user acceptance testing, and validate the results to ensure quality deliverables. Provide ongoing support and training to end-users, helping them adapt to new systems and processes. Create functional specifications, wireframes, and process diagrams, EPICs, User Stories that align with Salesforce best practices. Recommend enhancements and configurations in Salesforce to address business needs and improve processes. QualificationsProven experience (5 to 8 years) in business analysis, preferably in an IT or technology environment. B2B OR B2C Commerce Experience will be preferrable Must have functional knowledge of Sales Cloud , Service Cloud, CPQ and Experience Cloud Projects Must have Salesforce CPQ Knowledge and work Experience. Strong understanding of business processes and the software development life cycle (SDLC). Proficiency in business analysis tools and methodologies (e.g., BPMN, UML, Agile). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders. Experience with project management tools (e.g., JIRA, Trello) is a plus. Relevant certifications (e.g., CBAP, PMI-PBA, Agile) are an advantage Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade C

Level To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) No

Remote work possibility No

Global Role Family To be defined

Local Role Name To be defined

Local Skills Salesforce

Languages RequiredENGLISH

Role Rarity To Be Defined

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Salesforce Business Analyst-B2B Marketing