Job
Description
As a Salesforce Administrator at Cushman & Wakefield, your role involves supporting the maintenance and overall improvement of the Salesforce CRM platform. You will work closely with client stakeholders to deliver effective administration services. **Key Responsibilities:** - Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, cases, queues, licenses, capacity, and storage management. - Maintain the overall Salesforce.com system, including data loads. - Manage dashboards, reports, forms, templates, page layouts, workflows, and approvals. - Collect and understand requirements for enhancements to the system. - Create and maintain custom objects, object relationships, standard and custom fields, and set up integration to Salesforce where appropriate. - Receive and manage support tickets from Users on ServiceNow, debug issues, and collaborate with developers for issue resolution. - Create and maintain end-user documentation including internal processes and Knowledge Base Articles (KBAs). - Customize report types, reports, and dashboards. - Install, manage, and maintain third-party integrated apps and app exchange apps. - Stay current with Salesforce releases and provide new functionalities and solutions as needed. - Assist with data migration from other systems. - Set up Salesforce Workflow tools and flows including Salesforce Process Builder, Flows. - Design and deploy Custom tabs, Validation rules, and Auto-Response Rules for automating business logic. - Implement pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects. - Set up and maintain tasks, email alerts, and field updates. - Create custom Apps, Objects, and Dashboards and provide accessibility to authorized team members. - Work on Agile and Scrum Methodology for Salesforce change implementation. - Support team member issues reported and set up new team members for access to the CRM system. - Work in Flosum to follow the DevOps process to develop and deploy system changes. - Follow and adhere to all Cushman & Wakefield protocols, processes, and security requirements. - Maintain and adjust security settings in the system. - Fully understand both the Classic and Lightning versions of Salesforce. - Experience working with Sales Cloud and Service Cloud. - Experience working with Salesforce Communities. - Experience working with Salesforce Marketing Cloud preferred. - Experience working with Salesforce CRM Analytics preferred. **Qualifications Required:** - Bachelor's degree or its equivalent. - Salesforce Administrator certification is required, Advance Administrator certification is preferred. This role offers you the opportunity to work in a dynamic environment at Cushman & Wakefield, where you will play a crucial role in the effective management and enhancement of the Salesforce CRM platform. As a Salesforce Administrator at Cushman & Wakefield, your role involves supporting the maintenance and overall improvement of the Salesforce CRM platform. You will work closely with client stakeholders to deliver effective administration services. **Key Responsibilities:** - Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, cases, queues, licenses, capacity, and storage management. - Maintain the overall Salesforce.com system, including data loads. - Manage dashboards, reports, forms, templates, page layouts, workflows, and approvals. - Collect and understand requirements for enhancements to the system. - Create and maintain custom objects, object relationships, standard and custom fields, and set up integration to Salesforce where appropriate. - Receive and manage support tickets from Users on ServiceNow, debug issues, and collaborate with developers for issue resolution. - Create and maintain end-user documentation including internal processes and Knowledge Base Articles (KBAs). - Customize report types, reports, and dashboards. - Install, manage, and maintain third-party integrated apps and app exchange apps. - Stay current with Salesforce releases and provide new functionalities and solutions as needed. - Assist with data migration from other systems. - Set up Salesforce Workflow tools and flows including Salesforce Process Builder, Flows. - Design and deploy Custom tabs, Validation rules, and Auto-Response Rules for automating business logic. - Implement pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects. - Set up and maintain tasks, email alerts, and field updates. - Create custom Apps, Objects, and Dashboards and provide accessibility to authorized team members. - Work on Agile and Scrum Methodology for Salesforce change implementation. - Support team member issues reported and set up new team members for access to the CRM system. - Work in Flosum to follow the DevOps process to develop and de
