6 Support Tickets Jobs

You should have at least 2-3 years of experience in tech support. Here is a summary of the job description: You should have good experience in managing servers, creating VMs, and upgrading VM software. You should be comfortable handling infrastructure components like servers, routers, and switches. Additionally, you should have expertise in TOMCAT installation, configuration, and upgrades. A working knowledge of operating systems such as Windows, Linux, and Oracle database 19c is required. Previous experience in support projects and a good understanding of support tickets are essential. Strong communication skills and the ability to work well in a team are also important qualities for this role. The offered CTC range is between 4 lakhs to 5.50 lakhs, and the location of the job is in Mumbai. The role involves working at the client's location. Candidates with a background in BE computers will be given preference for this position.,

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurring issues or feedback. Preferred candidate profile

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurring issues or feedback. Preferred candidate profile

As a proactive and dependable Customer Success & Operations Executive, you will play a crucial role in supporting customers, solving problems, and contributing to the marketing and growth initiatives of the company. You will collaborate closely with the founder and the wider team to ensure the seamless operation of our UK-based digital product. Your responsibilities will include handling customer enquiries through email, live chat, and occasional phone interactions, providing prompt and friendly support. It will be essential for you to have a deep understanding of our product offerings to guide users effectively and assist in order fulfilment, support ticket management, and maintaining accurate records. In addition, staying updated on UK-specific product features, services, and policies will be pivotal to your role. You will also be supporting marketing efforts by coordinating basic content, scheduling social media posts, and reaching out to potential partners. Internal administrative tasks, light HR coordination, and general team support may also be required as per the need. The ideal candidate will have at least 1-5 years of experience in customer support, operations, or administrative roles, preferably within the digital or SaaS industry. Proficiency in written and spoken English, exceptional organizational skills, and the ability to multitask effectively are essential requirements. You should be eager to learn, take initiative in process improvements, and have familiarity with tools such as Gmail, Google Docs, Slack, and basic CRM/helpdesk systems. Experience in supporting UK-based customers or an interest in the UK markets will be advantageous. In return, we offer a flexible working environment, the opportunity to grow within a dynamic digital business, and the chance to make a direct impact on customer satisfaction and overall business success. Our supportive team culture values continuous learning and autonomy. This is a full-time position with a flexible schedule and a day shift. Applicants must be willing to commute or relocate to Trichy, Tamil Nadu, as the work location is in person. The expected start date for this role is the 1st of August, 2025.,

Business Analyst : Healthcare Business Analyst (BA) with functional testing experience and basic SQL knowledge. The ideal candidate will be responsible for interaction with Business team regular and gather requirements , perform User Acceptance Testing (UAT), handling support tickets related to process and feature queries, and assisting in production verification . Timing: Daily availability until 5PM CST (or at least 12PM CST) Quarterly availability until 8PM CST for production deployment verification. Key Responsibilities: Gather and document Requirements from Business team Conduct functional testing and validate healthcare-related processes. Perform basic SQL queries to support testing and data validation. Lead User Acceptance Testing (UAT) and ensure business requirements are met. Manage and resolve support tickets related to processes and feature queries. Collaborate with the team on the Onbase Document Repository Migration project. Provide timely support and troubleshooting for student resource-related issues . Participate in quarterly production deployment verification (availability until 8PM CST). Required Skills & Experience: 3+ years of experience as a Healthcare Business Analyst . Hands-on experience in functional testing and UAT execution . Familiarity with basic SQL queries for data validation. Strong analytical, communication, and problem-solving skills. Ability to handle support tickets efficiently and provide solutions . Role & responsibilities Please share cv on -samiksha.abhijitkasar@wipro.com

Manage warehousing, shipping & delivery operations. Liaise with couriers. Track shipments & troubleshoot delivery issues. Handle queries, complaints & support tickets. Maintain ticketing log by using "Freshdesk" or "Zoho Desk". Delivery & Feedback. Required Candidate profile Should be excellent in English Writing & Speaking, having pleasant personality, responsive, attention to detail. Excellent command over "excel". Experience in similar position would be advantageous.