12 Support Tickets Jobs

As a Customer Support Representative at Infoblox, you will play a crucial role in resolving customer queries through various channels such as phone calls, emails, chat, and support tickets. You will be the primary point of contact for global customers, collaborating across teams to provide effective solutions. Your responsibilities will include taking ownership of customer issues, ensuring customer satisfaction, creating knowledge base articles, and demonstrating Infoblox values in all communications. **Key Responsibilities:** - Answer customer inquiries via phone calls, chat, email, and support tickets - Take complete ownership of customer issues and see them through to resolution - Provide...

As an End User Support-User Account Administration-Microsoft Information Security Advisor at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role will involve the following key responsibilities: - User administration, provisioning/deprovisioning, O365 assignments, AD, security reviews, audits, ticket support, etc. - Managing active directory, on-prem and cloud user provisioning, audit, and de-provisioning. - Handling O365 licenses maintenance, assignments, and audits. - Conducting user administration for various platforms such as Winteam, Smartsheets, GoTo products, Managepath, Workiva, and Adobe. - Performing continued security reviews for all platforms to ensure the legitimacy of all...

You will be responsible for: - Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software, peripherals, and hardware. - Running software diagnostic tools and physically inspecting hardware systems. - Talking to clients through basic problem-solving processes. - Providing basic computer training. - Installing and upgrading hardware and software systems. - Writing training manuals. - Following up with clients. - Completing support tickets.,

EnactOn provides business solutions to the affiliate industry with software development and SaaS service. We are currently serving 40+ countries with 200+ customers. Our utmost priority is our customers, and we strive to provide them with the best customer success and experience in the industry. As a Customer Success Executive (CSE) from a software/IT background, you will play a crucial role in helping customers unlock their potential and enhance customer satisfaction in the affiliate software industry. **Key Responsibilities:** - Build sustainable relationships with customers by providing extraordinary and proactive support. - Identify initiatives to manage customer expectations, encourage ...

As an experienced professional with a minimum of 8 years of work experience, including 6 years in a relevant field, you are sought for a position based in All India Locations with a hybrid work mode from 1 PM to 10 PM IST shift. Immediate availability is necessary for this role. Your primary expertise should lie in SAP SuccessFactors Compensation Management and Employee Central. In this role, your key responsibilities will include: - Managing Route Maps, Rating Scales, Merit Guidelines, Lookup Tables, and Eligibility Rules. - Handling Budgeting and integrating with Performance Forms. - Working with MDF Objects, Position Management, Business Rules, Workflows, and RBP (Role-Based Permissions)....

Hi all, We are hiring for the role SAP SAC Analytics Experience: 5+ Years Location: Remote Notice Period: Immediate - 15 Days Skills : SAC Analytics -JD Must be very hands-on and must have workedin the Finance industry Minimum 3 implementations of experience in SAP Analytics Cloud Rich experience in Report Scripting and Analytical capabilities, preference will be given to who are having planning experience too. Report to report interfacing or drill, Optimized performance with best visualization dashboard experience 4+ Yrs of experience in SAP BW, HANA data modelling Consultant should be able to talk business language Consultant should be strong in handling in development and support tickets ...

You should have at least 2-3 years of experience in tech support. Here is a summary of the job description: You should have good experience in managing servers, creating VMs, and upgrading VM software. You should be comfortable handling infrastructure components like servers, routers, and switches. Additionally, you should have expertise in TOMCAT installation, configuration, and upgrades. A working knowledge of operating systems such as Windows, Linux, and Oracle database 19c is required. Previous experience in support projects and a good understanding of support tickets are essential. Strong communication skills and the ability to work well in a team are also important qualities for this r...

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurr...

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurr...

As a proactive and dependable Customer Success & Operations Executive, you will play a crucial role in supporting customers, solving problems, and contributing to the marketing and growth initiatives of the company. You will collaborate closely with the founder and the wider team to ensure the seamless operation of our UK-based digital product. Your responsibilities will include handling customer enquiries through email, live chat, and occasional phone interactions, providing prompt and friendly support. It will be essential for you to have a deep understanding of our product offerings to guide users effectively and assist in order fulfilment, support ticket management, and maintaining accur...

Business Analyst : Healthcare Business Analyst (BA) with functional testing experience and basic SQL knowledge. The ideal candidate will be responsible for interaction with Business team regular and gather requirements , perform User Acceptance Testing (UAT), handling support tickets related to process and feature queries, and assisting in production verification . Timing: Daily availability until 5PM CST (or at least 12PM CST) Quarterly availability until 8PM CST for production deployment verification. Key Responsibilities: Gather and document Requirements from Business team Conduct functional testing and validate healthcare-related processes. Perform basic SQL queries to support testing an...

Manage warehousing, shipping & delivery operations. Liaise with couriers. Track shipments & troubleshoot delivery issues. Handle queries, complaints & support tickets. Maintain ticketing log by using "Freshdesk" or "Zoho Desk". Delivery & Feedback. Required Candidate profile Should be excellent in English Writing & Speaking, having pleasant personality, responsive, attention to detail. Excellent command over "excel". Experience in similar position would be advantageous.