Salesforce Administrator

Key Responsibilities

• Manage and resolve Salesforce support tickets within agreed SLAs.
• Build and maintain reports and dashboards to support business decision-making.
• Provide solutions for incoming requests and troubleshoot system issues.
• Conduct refresher training for users to promote best practices and adoption.
• Ensure data quality, integrity, and security across the Salesforce environment.
• Design and implement innovative Salesforce solutions using out-of-the-box functionalities.
• Manage user accounts, roles, and permissions.
• Perform data imports using tools such as

  Data Loader

  or

  Workbench

  .
• Communicate progress, blockers, and resolutions effectively across the business.

Requirements

• Minimum 2 3 years of hands-on Salesforce Administration experience.

• Preferred:

  Experience working in

  fintech or financial services

  companies.
• Strong understanding of Salesforce best practices and functionality.
• Proficiency in user management, permission sets, profiles, and security settings.
• Experience with Salesforce data import/export tools (Data Loader, Workbench, etc.).
• Solid knowledge of report and dashboard creation.
• Strong problem-solving skills with the ability to translate business needs into technical solutions.
• Excellent communication and stakeholder management skills.
• Salesforce Administrator Certification (

  ADM 201

  ) is a plus.

• Competitive compensation
• Training, development resources, and certification opportunities
• 18 annual leave days + 12 sick days
• Local public holidays
• Health insurance benefits