Sales Team Leader

Job Title: Team Leader – Sales
Department: Sales
Company: Mahadeva Kia
Industry: Automobile

Job Summary:

The Team Leader is responsible for supervising and guiding the team to achieve departmental targets, ensure smooth operations, maintain customer satisfaction, and uphold Kia standards. This role focuses on monitoring performance, training team members, and ensuring process adherence to deliver excellent customer experience.

Key Responsibilities:1. Team Management & Leadership

• Lead, supervise, and motivate the team to achieve daily, weekly, and monthly targets.
• Assign tasks and monitor performance of team members.
• Conduct regular team meetings and share updates from management.
• Provide coaching and on-the-job training to improve skills and productivity.

2. Operational Responsibilities

• Ensure all SOPs and OEM (Kia) guidelines are followed.
• Monitor workflow and ensure timely completion of all tasks (sales/service).
• Coordinate with other departments (Parts, Bodyshop, CRM, Accounts) for smooth operations.
• Review daily reports and take corrective actions where required.

3. Customer Service & Experience

• Ensure high levels of customer satisfaction and timely resolution of complaints.
• Support the team in handling escalations and difficult customer cases.
• Ensure proper communication and follow-up with customers (sales/service).
• Maintain and improve CSI (Customer Satisfaction Index) scores.

4. Performance Monitoring

• Track team performance against KPIs and targets.
• Prepare daily/weekly MIS reports for management.
• Identify gaps in performance and implement improvement plans.

5. Process & Quality Compliance

• Ensure proper documentation, DMS updates, and adherence to Kia standards.
• Maintain discipline, cleanliness, and professional environment in the showroom/service area.
• Ensure vehicles, customer documents, and communication are handled properly.

Required Qualifications & Skills:

• Graduate / Diploma in Automobile or related field preferred.
• 3–5 years of experience in the automobile industry (Sales/Service).
• Strong leadership, communication, and team-handling skills.
• Good understanding of Kia processes, service operations, or sales cycle.
• Proficiency in DMS, Excel, CRM tools.
• Problem-solving ability and customer-centric attitude.

Key Competencies:

• Leadership & People Management
• Customer Focus
• Target Orientation
• Time Management
• Coordination Skills
• Decision-Making

Benefits:

• Attractive salary + performance incentives
• Training & development from Kia Motors
• Career growth opportunities
• Employee benefits as per company policy

Job Type: Full-time

Pay: ₹16,000.00 - ₹33,704.85 per month

Work Location: In person