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For Employers

Sales Team Leader

Barbeque Nation Hospitality ltd

1 - 31 years

3 - 4 Lacs

sarjapura bengaluru/bangalore region

Posted:19 hours ago| Platform: Apna logo

Apply

Skills Required

management monitoring drive metrics service audits resolve reports upselling communication leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities: Manage a team of 20 members Floor management and live call (queue) monitoring Drive team to achieve performance metrics and sales targets Maintain service level matrices and KPIs Control shrinkage and attrition effectively Conduct regular audits and provide actionable feedback to enhance customer experience Develop and implement action plans with the manager to meet performance goals Oversee daily operations in the absence of the manager Collaborate with team members to resolve customer and client issues Handle HR-related activities including appraisals, confirmations, promotions, and terminations Compile reports on team performance, sales conversion, and customer feedback Identify upselling/cross-selling opportunities and drive the team to meet sales targets Requirements: Proven experience in sales processes (voice-based inbound/outbound) within the BPO industry Graduate in any discipline Proficient in MS Office tools Strong communication, leadership, and team management skills Good analytical and problem-solving abilities Highly self-motivated and target-driven Willingness to work in rotational shifts Work from Office – Bangalore (Sarjapura Road) Contact Person: Saurabh 7024932998

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Sales Team Leader