Sales Support Executive_Mumbai

• One of the largest SI’s in India with revenue close to 700M$ and growing to 900M$.
• 3500+ Employees in India for India.
• Total 28 Offices in India across North, South, West & East.
• 1000+ Resident Engineers across India.
• 2500+ technical resources in India for India.
• Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
• Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO’s, 3 of Top 5 Pharma companies.
• Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.
  

Skills And Experience Required For This Role

• Experience with bachelor’s degree in BE/B.Tech.
• Knowledge of project management tools.
• Depth knowledge on O365/EMS/M365.
• Strong verbal and written communication, strategic planning, and project management skills.
• Pro-active team player, good initiator, and multitasker to work as per priority.
• To work across multiple departments in a deadline driven environment.
  

OBJECTIVES

• Will be working as a dedicated resource to drive, orchestrate, execute, and deliver the consumption programs across M365 workloads (Exchange, Share-point, One-drive, Teams, Yammer, Intune, AADP, MIP and so on...)
• Run adoption with end customers to boost consumption across O365/EMS/M365.
• Being a first point of contact for all assigned customers to address their queries and coordinate with stakeholders to get it.
• Own overall relationship with assigned clients which includes managing onboarding, training, increasing adoption and high levels of customer satisfaction.
• Maintain and develop customer success strategies and best practices, as well as customer support content with the help of team.
• Communicate effectively with both internal and external management teams to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics and data as directed.
• FRP onboarding of customers – to track consumption.
  

KEY RESPONSIBILITY AREAS

• To develop Client Portfolios.
• Identifying new use cases and developing a case study accordingly.
• Providing training to customers across MS Portfolio (O365/EMS/M365).
• Openly looking for business opportunities with every customer.
• Implement specific strategies for Sales and Customer Service.
• To work with sales and solution sales team to drill customer references and develop case studies