Sales Support Executive

Job Title: Sales Support Executive

Department: Sales & Marketing
Company: Liasotech Private Limited
Location: Jamshedpur, Jharkhand
Salary Range: ₹15,000 – ₹25,000 per month (Based on experience & capability)

About the Company

Liasotech Private Limited is a leading manufacturer of oil filtration machines, industrial hydraulic filtration systems, and a major AMC/ARC service provider for Steel, Power, Cement, and Heavy Engineering industries. Our solutions support enhanced reliability, equipment protection, and oil life extension for clients across India.

Position Overview

The Sales Support Executive will be responsible for assisting the Sales & Marketing team in quotation preparation, customer support, complaint handling, technical coordination, and AMC/ARC work order management. The role requires strong communication skills, attention to detail, and a sound understanding of industrial/mechanical products.

Key ResponsibilitiesQuotation & Documentation Management

• Prepare accurate quotations, proposals, and techno-commercial offers.
• Maintain quotation logs, follow-up trackers, and customer communication records.
• Assist in drafting work orders, AMC/ARC agreements, and service-related documents.

Customer Support & Complaint Handling

• Coordinate with clients regarding queries, complaints, and service requests.
• Ensure timely resolution of technical and service-related issues in collaboration with the service/technical team.
• Maintain after-sales communication and follow-up for customer satisfaction.

Technical Sales Coordination

• Understand product features, specifications, and applications of oil filtration machines.
• Support the sales team in preparing presentations, datasheets, and product explanations.
• Assist in technical comparison sheets and bidding documentation for industrial clients.

AMC/ARC Project Support

• Manage documentation and support functions for AMC/ARC contracts.
• Coordinate scheduling of service visits, job completion reports, and client confirmations.
• Track renewal dates, service SLAs, and contract performance updates.

MIS & Reporting

• Prepare daily, weekly, and monthly sales reports.
• Maintain CRM/lead tracking sheets, quotation status, and customer visit reports.
• MS Office proficiency (Excel, Word, PowerPoint) is mandatory for reporting and documentation.

Required Skills & Qualifications

• Bachelor’s degree in Mechanical Engineering, BBA, B.Com, or related field.
• Experience in sales support, customer handling, or technical sales preferred.
• Strong understanding of industrial/mechanical equipment (preferably in oil filtration or machinery).
• Excellent communication skills (verbal & written).
• Ability to handle customer complaints professionally and systematically.
• Strong coordination, documentation, and follow-up skills.
• Mandatory proficiency in MS Office (Excel, Word, PPT).

What We Offer

• Opportunity to work in a fast-growing mechanical/industrial company.
• Learning exposure to technical sales, AMC/ARC projects, and industrial sectors.
• Professional work environment with clear growth opportunities.
• Team-oriented culture with continuous support and guidance.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person