Sales Support Associate

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain driven performance. bps customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC. We play to win, and our customers" success is our business. The Sales Support Associate provides support to the assigned area and works within the TA Fleet team to ensure an outstanding customer experience for our many fleet customers and channel partners. It is an interactive and fast-paced position with broad connectivity to various parts of the business. The position is vital in assisting in maintaining a high level of service for current customers, business development execution, and support of new account generation. This role works across multiple customer channels, with cross-functional bp teams and external customers in direct support of driving the Sales strategy: the goal of winning versus our competitors through process sustainability, customer operational excellence, and performing brand and customer growth strategies across all channels of trade. In this role, you will be responsible for executing and coordinating Sales Manager deal negotiations, account planning, account reviews, and gathering customer and industry insights. You will project handle the coordination of customer set up requests in ABS and Salesforce with various cross-functional teams, resolve process and time management issues, and ensure successful execution. Additionally, you will run daily sales operational issues, assist in managing customer contractual commitments, and support various assigned tasks such as triage of group emails, fuel rebate processing, and conference/trade show tasks. You will be the single point of contact for building customer relationships and managing marketing programs, offer delivery, volume demand forecasting, and account-profile management while ensuring bp's safety, risk, and compliance culture and expectations are met. To be successful in this role, you should have 2-5 years of experience supporting Sales, Supply, Marketing, and/or finance organizations, advanced Microsoft Office skills (especially Excel and PowerPoint), proven project management and/or coordination experience, and familiarity with SAP and Salesforce. Knowledge of Power BI, Big Data Analytics, US commercial and contractual terms, US Fuels and convenience, US geography, and proficiency in written and verbal communication in English are essential. Furthermore, you must possess critical thinking skills, foundational knowledge of accounting principles, customer and account relationship management skills, and risk mitigation abilities. This role involves working closely with the Fleet Sales team, Customers, bp Legal, Marketing, Supply, Demand Management, Customer Excellence Team, Technology Team, Franchise Team, bp Pulse, and bp Corp Tax Team. Negligible travel is expected, and the shift timing is from 5:30 pm to 2:30 am IST. Relocation assistance is available within the country, and remote working is not an option for this position. Your skills in channel management, customer promise execution, customer segmentation, customer service design, delivering an effortless customer experience, demand management, digital fluency, internal alignment, negotiating value, offer and product knowledge, operational pricing, sales forecasting/demand planning, sector, market, customer, and competitor understanding, and using insights dashboards will be utilized in this role.,