Sales Quality Assurance (QA) Specialis

We are seeking a Sales Quality Assurance (QA) Specialist to join our team and ensure the highest standards in sales call quality and customer interactions. The ideal candidate will be responsible for monitoring, evaluating, and auditing sales calls using tools like WavePad and other audio auditing software, ensuring adherence to company standards, sales effectiveness, and compliance requirements. Key Responsibilities: Monitor and evaluate inbound and outbound sales calls for quality, performance, and compliance. Use WavePad and other audio audit tools to analyze, edit, and review recorded calls with precision. Develop and apply QA scorecards to assess key call elements including rapport building, objection handling, closing techniques, and compliance. Identify training needs and performance gaps; collaborate with team leads and trainers to improve sales scripts and processes. Provide timely, clear, and constructive feedback to sales agents and team leads. Compile and present QA reports with actionable insights to management on a weekly/monthly basis. Ensure all call evaluations align with company sales goals, KPIs, and compliance regulations. Assist in improving quality assurance workflows, standards, and tools. Required Skills & Qualifications: Proven experience in Sales QA, Call Monitoring, or Quality Auditing (minimum 2 years preferred) Proficiency in WavePad and other audio audit software Strong understanding of sales call structures, sales techniques, and objection handling Excellent analytical skills and attention to detail Strong verbal and written communication and feedback skills Ability to work independently and collaborate with cross-functional teams Familiarity with CRM and call recording systems (e.g., Salesforce, HubSpot, Dialpad, Five9) Comfortable using spreadsheets, QA dashboards, and reporting tools