We are seeking a dedicated and customer focused Customer Care Executive to join our support team. The ideal candidate will be responsible for handling customer inquiries , resolving complaints and providing a high level of service to ensure customer satisfaction and loyalty. Key Responsibility Handle inbound and outbound customer calls in a professional manner. Resolve customer issues and complaints promptly and efficiently. Maintain up-to-date knowledge of products, services, and company policies. Escalate complex issues to appropriate departments as necessary. Document all interactions and maintain accurate customer records. Provide feedback on recurring customer issues to help improve processes. Meet performance metrics such as response time, resolution rate, and customer satisfaction.
Job Description: We are seeking a motivated and well-spoken Tele-calling Executive who is fluent in English to join our team. The ideal candidate will be responsible for connecting with potential or existing customers to inform them about our products/services, answer queries, and generate interest. Key Responsibility Make outbound calls to prospective customers. Explain products or services and address customer inquiries. Maintain call logs and update customer information accurately. Follow up on leads and ensure consistent communication. Meet daily/weekly/monthly call and conversion targets. Key Skills: Fluency in English (mandatory) – both verbal and written. Excellent communication and interpersonal skills. Confidence in speaking with clients over the phone. Basic computer knowledge (MS Excel, Word, Copy Paste tools, etc.) Patience and ability to handle pressure. Positive attitude and self-motivated. Interested candidate can send there resume @9088200195
Bionex Saving OPC Pvt. Ltd. is looking to hire a reliable and skilled Computer Technician to support our growing technical infrastructure. The ideal candidate will have a strong understanding of hardware and software systems and be capable of troubleshooting, repairing, and maintaining computers and IT equipment used in our operations. Key Responsibilities: Install, configure, and maintain computer systems and networks Troubleshoot hardware and software issues in person, remotely, or via phone Perform routine maintenance on systems and ensure optimal performance Manage antivirus software and security updates Assist staff with technical support and guidance as needed Maintain accurate records of repairs and maintenance logs Setup and configure workstations and peripheral devices (printers, scanners etc.) Good knowledge of Windows OS, basic networking, and common software applications Strong problem-solving skills and attention to detail.
We are seeking a Sales Quality Assurance (QA) Specialist to join our team and ensure the highest standards in sales call quality and customer interactions. The ideal candidate will be responsible for monitoring, evaluating, and auditing sales calls using tools like WavePad and other audio auditing software, ensuring adherence to company standards, sales effectiveness, and compliance requirements. Key Responsibilities: Monitor and evaluate inbound and outbound sales calls for quality, performance, and compliance. Use WavePad and other audio audit tools to analyze, edit, and review recorded calls with precision. Develop and apply QA scorecards to assess key call elements including rapport building, objection handling, closing techniques, and compliance. Identify training needs and performance gaps; collaborate with team leads and trainers to improve sales scripts and processes. Provide timely, clear, and constructive feedback to sales agents and team leads. Compile and present QA reports with actionable insights to management on a weekly/monthly basis. Ensure all call evaluations align with company sales goals, KPIs, and compliance regulations. Assist in improving quality assurance workflows, standards, and tools. Required Skills & Qualifications: Proven experience in Sales QA, Call Monitoring, or Quality Auditing (minimum 2 years preferred) Proficiency in WavePad and other audio audit software Strong understanding of sales call structures, sales techniques, and objection handling Excellent analytical skills and attention to detail Strong verbal and written communication and feedback skills Ability to work independently and collaborate with cross-functional teams Familiarity with CRM and call recording systems (e.g., Salesforce, HubSpot, Dialpad, Five9) Comfortable using spreadsheets, QA dashboards, and reporting tools
We are seeking a dedicated and personable Customer Care Executive to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle incoming customer inquiries through phone, email, chat, or social media. Resolve customer complaints efficiently and in a timely manner. Provide accurate information about products, services, or order statuses. Record customer interactions, issues, and resolutions in the CRM system. Follow up with customers to ensure their issues are resolved and they are satisfied. Escalate complex queries to the appropriate departments or supervisors. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet individual and team performance metrics such as customer satisfaction, response time, and resolution time. Stay updated on product knowledge, company policies, and procedures. Assist in identifying trends or recurring issues and suggesting improvements to processes. Key Skills & Qualifications: Excellent verbal and written communication skills. Strong listening and problem-solving abilities. Customer-focused mindset with the ability to handle difficult situations with patience and professionalism. Proficiency in using customer service software, CRM tools, and basic computer applications. Ability to multitask, prioritize, and manage time effectively. High attention to detail and accuracy. Team player with a proactive attitude. Ability to remain calm under pressure.
Job Description: We are seeking a motivated and well-spoken Customer Support Executive who is fluent in English to join our team. The ideal candidate will be responsible for connecting with potential or existing customers to answer queries, and generate interest. Key Responsibilities: Fluency in English (mandatory) – both verbal and written. Excellent communication and interpersonal skills. Confidence in speaking with clients over the phone. Basic computer knowledge (MS Excel, Word, Notepad, etc.) Patience and ability to handle pressure. Positive attitude and self-motivated. Meet daily/weekly/monthly call and conversion targets. Interested candidate can send their resume @9088200195
We are seeking a detail-oriented and experienced Call Quality Assurance Analyst to join our team. The ideal candidate will be responsible for evaluating and enhancing the quality of customer interactions in a BPO environment. A strong understanding of WavePad audio editing software is essential for reviewing, editing, and analyzing call recordings to ensure the highest standards of customer service and compliance. Key Responsibilities: Monitor, evaluate, and audit inbound and outbound customer interactions across various channels (voice). Use WavePad audio editing software to: Extract and enhance call recordings. Identify, isolate, and highlight key sections of calls. Remove background noise or distortions to improve call clarity for accurate assessments. Provide actionable feedback and coaching points to agents based on QA observations. Identify communication trends, common errors, and potential training needs. Collaborate with the training and operations teams to improve agent performance and customer experience. Maintain accurate records of evaluations, scores, and reports. Ensure compliance with internal quality standards and regulatory guidelines. Participate in calibration sessions to ensure consistency and fairness in evaluations. Required Skills and Qualifications: Minimum of 1-2 years experience in a Call Quality Assurance role, preferably in the BPO sector. Proficiency in WavePad or similar audio editing tools. Strong analytical and listening skills with great attention to detail. Excellent verbal and written communication skills. Ability to work independently and as part of a team in a fast-paced environment. Strong knowledge of call centre operations and customer service best practices.
We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive for our Survey Process. The role involves conducting telephonic surveys with customers, collecting accurate feedback, and maintaining professional communication throughout each interaction. Skills and Requirements: Excellent communication skills in English (spoken and written). Ability to handle conversations confidently and professionally. Basic computer knowledge and familiarity with MS Office tools. Attention to detail and good listening skills. Target-oriented and self-motivated. Working days - Mon - Fri Office timing - 1.30 pm - 9.30 pm Please note interested candidate can share your resume over Whatsapp @9088200195