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Customer Care Executive

Bionex Savings(Opc) Private Limited

0 - 1 years

0 - 1 Lacs

Park Street Area, Kolkata/Calcutta Region

Posted:3 weeks ago| Platform: Apna logo

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Skills Required

chat resolve crm metrics communication service software support

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated and personable Customer Care Executive to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle incoming customer inquiries through phone, email, chat, or social media. Resolve customer complaints efficiently and in a timely manner. Provide accurate information about products, services, or order statuses. Record customer interactions, issues, and resolutions in the CRM system. Follow up with customers to ensure their issues are resolved and they are satisfied. Escalate complex queries to the appropriate departments or supervisors. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet individual and team performance metrics such as customer satisfaction, response time, and resolution time. Stay updated on product knowledge, company policies, and procedures. Assist in identifying trends or recurring issues and suggesting improvements to processes. Key Skills & Qualifications: Excellent verbal and written communication skills. Strong listening and problem-solving abilities. Customer-focused mindset with the ability to handle difficult situations with patience and professionalism. Proficiency in using customer service software, CRM tools, and basic computer applications. Ability to multitask, prioritize, and manage time effectively. High attention to detail and accuracy. Team player with a proactive attitude. Ability to remain calm under pressure.

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Customer Care Executive