0 - 31 years

0 Lacs

Park Street Area, Kolkata/Calcutta

Posted:1 month ago| Platform: Apna logo

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Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a dedicated and customer focused Customer Care Executive to join our support team. The ideal candidate will be responsible for handling customer inquiries , resolving complaints and providing a high level of service to ensure customer satisfaction and loyalty. Key Responsibility Handle inbound and outbound customer calls in a professional manner. Resolve customer issues and complaints promptly and efficiently. Maintain up-to-date knowledge of products, services, and company policies. Escalate complex issues to appropriate departments as necessary. Document all interactions and maintain accurate customer records. Provide feedback on recurring customer issues to help improve processes. Meet performance metrics such as response time, resolution rate, and customer satisfaction.

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