Customer Care Executive

Job description

FERTY9 FERTILITY CENTER, SECUNDERABADBRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVE

Job Location: SECUNDERABAD, TELENGANA.

Experience required: 2 – 3 yrs of relevant experience

Educational Qualification: ANY DEGREE

Preferred Male & Female Candidates

Job Summary:

We are looking for Male & female call center agents with strong communication skills and a background in sales. The role involves handling inbound and outbound calls, providing information about fertility services, and converting leads into appointments. Candidates should be target-oriented and capable of managing sensitive patient conversations with empathy and professionalism.

Key Responsibilities:

• Respond to inbound calls from prospective patients with queries about IVF and fertility treatments.
• Make outbound calls to follow up on leads from digital campaigns, referrals, and website inquiries.
• Convert calls into confirmed appointments across Ferty9's 11 centers in Andhra Pradesh and Telangana.
• Clearly explain treatment options, consultation procedures, and hospital offerings.
• Maintain accurate records of all communications in CRM software.
• Meet or exceed daily and monthly sales/conversion targets.
• Liaise with reception and branch staff to ensure seamless patient coordination.
• Handle all communication with confidentiality, clarity, and empathy.

Good communication skills.

Excellent organizational skills.

Ability to perform well under pressure.

Excellent interpersonal skills

Interested candidates may please email their updated resumes to hr.kurnool@ferty9.com or what's app me on this number +91 9390608909

Job Type: Full-time

Benefits:

• Health insurance
• Provident fund

Schedule:

• Day shift

Work Location: In person

Application Deadline: 20/10/2025.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 2 years (Preferred)
• total work: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Language:

• Telugu (Required)
• English (Required)

Work Location: In person